Digital Transformation Programme Lead

Job responsibilities

Digital Transformation To lead programmes team to use tools and techniques of the internet era to understand user needs and put into place solutions that meet expectations. Shared responsibility for development of the disciplines of service design and user research to support product development. Promote consistency and clarity and coherent Group solution architecture design to support a once for both approach. Support on management of prioritisation process for digital transformation deliverables across the Group working with stakeholders to reach consensus for the good of the Group, staff and patients.

Project assurance Responsible for the management of programme: milestone delivery, interdependency of deliverables, risks and issue and mitigations, change and configuration. Responsible in ensuring every project within programmes team has an appropriately scoped project plan with clear roles, responsibilities accountabilities, timescales for delivery and benefits realisation metrics against which delivery can be monitored. Proactively manage changes in programme scope, identify potential crisis and devise contingency plans in conjunction with appropriate colleagues. Developing and providing key operational management data and programme reports, for review and use by the necessary Programme Board. Lead and manage development of programme assurance processes, governance and standards. Where appropriate prepare, conduct and lead internal Gateway Reviews which will involve the analysis, interpretation and judgement of highly complex information. To foster a culture that values respect, teamwork and excellence in all aspects of the delivery of patient care. To develop a working environment where all staff within the team are empowered and when necessary raise concerns. To ensure all staff within the service function are annually appraised, have their development needs identified and have a personal development plan. To support the development of a performance-based culture within the organisation through personal advocacy and leadership behaviour.

Partnership working To develop and maintain strong partnerships and working relationships with Digital and Data leaders across the ICS and region so that initiatives are always developed in line with the wider healthcare system, and based on lessons learned Management and leadership. Create a highly-motivated and happy working environment that fosters autonomy, mastery and purpose. Ability and capacity to quickly absorb and understand large amounts of complex, service, financial, legal and policy information, whether in written, verbal, numerical, analytical and electronic forms. Challenge existing practices, ensuring that progressive solutions, which consider models of best practice, are incorporated into service plans. To drive through the delivery of ambitious targets to continually improve performance within the service area. Interpret and support on the local implementation of new policies applicable to the management of data and digital technology across the Trust and managing culturalchange as required to embed new ways of working. Responsible for supporting the management of budget and cost centre for digital programmes. Deputise for the PMO Delivery Manager where required.

Communication and relationships Establish excellent relationships with the Senior members, staff at all levels, external bodies and all stakeholders and will support the implementation of transformation programmes through leadership, motivation and inspiration of others. Convey and receive highly complex, highly sensitive and possibly highly contentious information. Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language. Use highly developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance, thus drawing on the highest level of interpersonal communication skills. Produce and deliver formal comprehensive reports to the Boards, Executive and Management teams of the Group and Hospitals. Liaise effectively with local, regional and national digital/data stakeholders and other organisations supporting good practice/learning from UHN formally and translating good practice/learning into local delivery. Work in collaboration with users to understand their needs and ensure digital products meet their needs and provide benefits for organisation, staff and patients. Identify where existing clinical and administrative policies and working practices will need to change in order to maximise the benefit of these new digital systems and work collaboratively with staff in order to do thisProfessional/ personal development. The post holder will take responsibility for their own professional development, identifying training and educational needs and agreeing ways of addressing these with the Head of Digital Transformation and Innovation.

Job requirements We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group and ICS. Frequent VDU use is required for this post for periods of up to 3 to 4 hours at a time in order to produce complex reports and analysis to support decision-making. Standard keyboard skills. Frequent concentration will be required on a wide variety of complex issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action. The post holder will participate in and facilitate meetings, which require a high level of concentration, with a variety of audiences and mixtures of attendees. There will also be a requirement to present complex information at meetings which will require the individual to have a sustained level of concentration for a sustained period of time to ensure that there is active engagement in the subject matter at hand. The post holder will also be expected to deal positively and promptly with staff concerns and personal problems, challenge staff on any inappropriate behaviours or poor performance and investigate and deal with complaints as required. Exposure to unpleasant working conditions or hazards is rare. Office conditions, with an occasional requirement to travel between sites and across the ICS in this role (for example, to support go lives of projects or an unforeseen level of absence at one site (for example, to support go lives of projects; an unforeseen level ofabsence at one site; support training or onboarding of new starters; team workshops etc.). Office conditions with regular requirement to travel between sites, and the ICS, in this role.

Education, Training & Qualifications

Essential

• Educated to Masters level education or equivalent level or equivalent experience working at a senior level leading digital transformation programmes in a complex environment

Desirable

• Detailed knowledge of the provision of health services
• Working at a senior level in specialist area
• Programme Management qualification
• Quality improvement methodology qualification e.g. QSIR
• Agile delivery qualification e.g. ScrumMaster, AgilePM

Knowledge & Experience

Essential

• Evidence of continuing professional development
• In depth specialist professional knowledge across a number of disciplines (e.g. Digital transformation, product development, project management, service design, risk management, assurance and compliance and staff management)
• Proven experience of effectively managing large complex programmes from brief through to delivery, including risk management and change control
• Highly developed, specialist knowledge and experience of managing a range of complex project and programme activities to formulate plans and strategies that have effect across multiple services or organisations
• Proven experience of managing prioritisation process and associated dependencies across significant, complex programme of work
• Proven experience in development of programme assurance, governance and standards
• Track record in successfully delivering major operational service improvement initiatives demonstrated by quantifiable metrics
• Experience in resource management - managing workload priorities across multi-functional teams
• High-level awareness of Board-level working in a complex and changing organisation
• Experience of line managing staff including staff development and recruitment
• Experience delivering presentations to range of stakeholders including large group
• Experience leading, motivating, managing, and developing high-performing teams
• Experience Experience of working with a wide range of stakeholders using different approaches relevant to the audience of strategic thinking
• Budget management experience

Desirable

• Experience of working within the NHS
• Experience and understanding of agile methodology and thinking

Skills

Essential

• Highly developed decision making and organisation skills
• Ability to apply appropriate project management methodologies according to the risk, scope and scale of a project
• Ability to analyse and appropriately present often highly complex information, identify necessary action and make recommendations and follow these through including creating papers for, and presenting at, Board level Committees
• Ability to self-motivate and work on own initiative and organise own workload and that of the team, to work effectively
• Ability to adopt an adaptive leadership style to deliver strategic programmes in a politically sensitive and complex environment
• Excellent interpersonal skills, including negotiation and influencing, and managing programme and team performance effectively
• Excellent verbal communication skills; ability to build rapport with a wide range of stakeholders at all levels and to develop wider networks
• Excellent written communication skills; ability to convey highly complex information in a way that is understood by a range of target audiences
• Ability to support wider senior management team within Digital Transformation and Innovation, working together to create a supportive and engaging working environment for teams
• Excellent influencing and negotiation skills - both internally and externally
• Personal resilience

Key Competencies

Essential

• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
• Highly motivated, hard-working individual with drive and determination to deliver
• Honesty and professional integrity
• Commitment to personal development
• Passionate commitment to embedding diversity and equality internally and externally
• Can constructively challenge and effectively manage conflict to reach a positive conclusion
• Passionate commitment to embedding diversity and equality internally and externally
• Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).