Job summary
We are currently recruiting to a full time vacancy within the Outpatient Administration Team, based at Robinson Way. We are looking for a highly motivated, enthusiastic individual to join our administration team working in a friendly supportive environment.
The successful candidate will be working closely with the well-established Outpatient Administration team to deliver a high level of service. You will be methodical and self-motivated, have a flexible approach and the ability to work proactively using your own initiative whilst possessing a confident and professional manner.
If you feel you are an enthusiastic person looking to join a friendly team, have the necessary competencies and are excited about the opportunities to extend/build on your skills working in a challenging office environment then we are the team for you.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Mathematic Grade A-C
- Good command of written and spoken English
Desirable
- Educated to A-Level standard or equivalent level of experience
- NVQ Level 4 in Administration or equivalent.
Knowledge / experience
Essential
- Experience or working in a busy and demanding office/customer facing environment
- Significant experience in Outpatients with a track record of delivery and meeting targets
- Medway PAS - Outpatient experience
- Be able to demonstrate a wider knowledge of the work of the NHS
- Experience of planning and organising own workload
Skills
Essential
- Experience in the use of computerised Patient Administration System or equivalent computerised system
- Demonstrate a high level of personal self-management and organisation
- Demonstrate skills of tact, sensitivity when dealing with complaints and enquiries both verbally and written.
- Ability to understand information reports, identifying trends in clinics not reflecting the agreed template.
- Knowledge of Microsoft Office
- Assertiveness skills and the confidence to deal diplomatically with a wide range of people, organisations and situations
- ncidental contact with patients/communicates information with patients, carers relating to appointments and any adjustments made.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Mathematic Grade A-C
- Good command of written and spoken English
Desirable
- Educated to A-Level standard or equivalent level of experience
- NVQ Level 4 in Administration or equivalent.
Knowledge / experience
Essential
- Experience or working in a busy and demanding office/customer facing environment
- Significant experience in Outpatients with a track record of delivery and meeting targets
- Medway PAS - Outpatient experience
- Be able to demonstrate a wider knowledge of the work of the NHS
- Experience of planning and organising own workload
Skills
Essential
- Experience in the use of computerised Patient Administration System or equivalent computerised system
- Demonstrate a high level of personal self-management and organisation
- Demonstrate skills of tact, sensitivity when dealing with complaints and enquiries both verbally and written.
- Ability to understand information reports, identifying trends in clinics not reflecting the agreed template.
- Knowledge of Microsoft Office
- Assertiveness skills and the confidence to deal diplomatically with a wide range of people, organisations and situations
- ncidental contact with patients/communicates information with patients, carers relating to appointments and any adjustments made.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
