Job summary
The main responsibility of this role will be as a call handler/receptionist, data entry, clerical admin and to provide support on our blood test telephone appointment line within the Pathology Outpatient area. This will be a customer service role.
Main duties of the job
A vacancy has arisen for a part-time call handler/Receptionist to join our friendly Phlebotomy team based at Kettering General Hospital.
The main responsibility of this role will be to provide support on our telephone appointment line and to greet patients attending the Pathology Outpatient area and therefore a welcoming and approachable personality is essential.
Previous reception and electronic call handling systems experience will be essential for this position.
Standard hours of employment will be Monday to Friday between 08.00 and 17:00 (7.5 hours per shift). In addition the successful applicant will be required to cover periods of sickness/annual leave at potentially short notice, so flexibility with regards to hours of work will be necessary.
About us
The main responsibility of this role will be to provide support on our telephone appointment line and to greet patients attending the Pathology Outpatient area and therefore a welcoming and approachable personality is essential.
Previous reception and electronic call handling systems experience will be essential for this position.
Standard hours of employment will be Monday to Friday between 08:00 and 17:00 . In addition the successful applicant will be required to cover periods of sickness/annual leave at potentially short notice, so flexibility with regards to hours of work will be necessary.
Job description
Job responsibilities
The main responsibility of this role will be to provide support on our telephone appointment line and to greet patients attending the Pathology Outpatient area and therefore a welcoming and approachable personality is essential.
Previous reception and electronic call handling systems experience will be essential for this position.
Job description
Job responsibilities
The main responsibility of this role will be to provide support on our telephone appointment line and to greet patients attending the Pathology Outpatient area and therefore a welcoming and approachable personality is essential.
Previous reception and electronic call handling systems experience will be essential for this position.
Person Specification
Qualifications
Essential
- GCSE in English and Math or higher
Desirable
- NVQ Level 2 in Administration or equivalent health care based experience
Knowledge/Experience
Desirable
- Experience of working in a health care environment
- Experience of receptionist work
- Knowledge of administrative/clerical procedures
Person Specification
Qualifications
Essential
- GCSE in English and Math or higher
Desirable
- NVQ Level 2 in Administration or equivalent health care based experience
Knowledge/Experience
Desirable
- Experience of working in a health care environment
- Experience of receptionist work
- Knowledge of administrative/clerical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
