Job summary
Do you want to make a positive difference in our digital delivery across the Group?
We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!
***Previous applicants need not apply***
Main duties of the job
An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems Analyst. The post holder will be responsible for supporting our key diagnostic systems which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an essential role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call.
The ability to travel between the Kettering General, Northampton General Hospital sites and peripheral sites will be a requirement.
About us
Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.
Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.
Our Excellence Values:
- Compassion
- Respect
- Integrity
- Courageous
- Accountable
Your contract will be with Kettering General Hospital, with responsibility and accountability across the Group Diagnostic Systems Team.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.
Job description
Job responsibilities
As Diagnostic Systems Support, you will support to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.
You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:
- Ensuring system downtime is minimised and associated risks are mitigated
- Ensuring business benefits are realised from new and existing systems
- Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.
You will deliver a high quality service assisting the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
You will negotiate with third party suppliers and systemusers as necessary for incident and problem management, priorities, acceptance testing.
You will propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.
Using your specialist knowledge of these systems, workflows, diagnostic processes, and the legislative framework that surround their use, you will investigate and bring to a resolution a variety of service issues / faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice.
You will assist the Diagnostic Systems Team Leader to manage the teams project activity on a daily basis through work planning and prioritisation, escalating risks and issues where appropriate. You will contribute to business cases and support planning as appropriate.
You will identify risks and issues throughout the Product life cycle and manage them within the Clinical Safety Management System.
You will assist to the plan and deliver upgrades and new solutions, often working with a project team and the wider business as part UHN wide initiatives.
You will work closely with the team to ensure testing strategy is appropriate, test plans are undertaken and impact assess testing plans.
You will propose improvements and on-going refinement of business continuity and disaster recovery plans in relation to all systems supported by the team.
You will propose improvements to the development and Implementation of relevant policies and procedures relating to the support and management of diagnostic and clinical systems.
You will participate in a rota for your team to ensure that Diagnostic Systems Team have the 2ndline support available during the agreed core working hours, and participate in a 24/7 on-call service available to the Group
Job description
Job responsibilities
As Diagnostic Systems Support, you will support to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.
You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:
- Ensuring system downtime is minimised and associated risks are mitigated
- Ensuring business benefits are realised from new and existing systems
- Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.
You will deliver a high quality service assisting the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
You will negotiate with third party suppliers and systemusers as necessary for incident and problem management, priorities, acceptance testing.
You will propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.
Using your specialist knowledge of these systems, workflows, diagnostic processes, and the legislative framework that surround their use, you will investigate and bring to a resolution a variety of service issues / faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice.
You will assist the Diagnostic Systems Team Leader to manage the teams project activity on a daily basis through work planning and prioritisation, escalating risks and issues where appropriate. You will contribute to business cases and support planning as appropriate.
You will identify risks and issues throughout the Product life cycle and manage them within the Clinical Safety Management System.
You will assist to the plan and deliver upgrades and new solutions, often working with a project team and the wider business as part UHN wide initiatives.
You will work closely with the team to ensure testing strategy is appropriate, test plans are undertaken and impact assess testing plans.
You will propose improvements and on-going refinement of business continuity and disaster recovery plans in relation to all systems supported by the team.
You will propose improvements to the development and Implementation of relevant policies and procedures relating to the support and management of diagnostic and clinical systems.
You will participate in a rota for your team to ensure that Diagnostic Systems Team have the 2ndline support available during the agreed core working hours, and participate in a 24/7 on-call service available to the Group
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level or equivalent experience.
- Evidence of continuous personal and professional development.
Desirable
- ITIL Certification or relevant experience or working in an ITIL environment
Knowledge & Experience
Essential
- Minimum of 2 years experience in an IT support role
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Contributing to digital/IT clinical systems change/project while also developing and maintaining high standards of quality
- Understanding of NHS IT systems and services
Desirable
- Experience of contributing to the development of policies and procedures. Knowledge of clinical risk management policies and processes
- Experience of developing and executing testing plans
Skills
Essential
- Skills Good verbal and written communication and presentation skills suitable for a range of audiences
- Have experience of contributing to supporting an organisational wide IT system
- Familiar with hospital environment and the role of diagnostic Systems in the clinical and business operation of the Trust
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills Key Competencies/ Personal Qualities & Attributes
Key Competencies/ Personal Qualities & Attributes
Essential
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level or equivalent experience.
- Evidence of continuous personal and professional development.
Desirable
- ITIL Certification or relevant experience or working in an ITIL environment
Knowledge & Experience
Essential
- Minimum of 2 years experience in an IT support role
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Contributing to digital/IT clinical systems change/project while also developing and maintaining high standards of quality
- Understanding of NHS IT systems and services
Desirable
- Experience of contributing to the development of policies and procedures. Knowledge of clinical risk management policies and processes
- Experience of developing and executing testing plans
Skills
Essential
- Skills Good verbal and written communication and presentation skills suitable for a range of audiences
- Have experience of contributing to supporting an organisational wide IT system
- Familiar with hospital environment and the role of diagnostic Systems in the clinical and business operation of the Trust
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills Key Competencies/ Personal Qualities & Attributes
Key Competencies/ Personal Qualities & Attributes
Essential
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
