Service Delivery Analyst

Kettering General Hospital NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen at University hospitals of Northamptonshire (UHN) for a Service Delivery Analyst.

As an IT Service Delivery Analyst you will be responsible for managing impacts to IT service, ensuring changes, incidents, risks and issues are well managed as well as running effective problem management and continuous service improvement processes.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met.

Main duties of the job

As an IT Service Delivery Analyst you will Be responsible for managing impacts to IT service, ensuring changes, incidents, risks and issues are well managed as well as running effective problem management and continuous service improvement processes. Work in unison with the IT outsourcer and other 3rd party providers to ensure that operational practises and processes work effectively on a daily basis by monitoring KPIs and the achievement of agreed SLAs. These will be delivered using ITIL principles. Build credible relationships with both users and IT suppliers exhibiting an appropriate level of support and challenge. Retain the customer at the centre of their thinking by developing a detailed understanding of the user operational requirements. Have an individual specific focus area but be able to cover for others in the team as required You will need to have experience of ITIL service principles and processes and significant experience in IT service delivery, in particular the areas of change and request management. You should have excellent interpersonal skills and be comfortable building relationships with customers at all levels. You must have excellent analytical and problem-solving skills and be able to make recommendations based on analysis of complex data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions.

There will be a requirement to be part of an on-call 24*7 support team.

About us

University hospitals of Northamptonshire are one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable

Date posted

18 September 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

264-5556103-COR-A

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

Person Specification

Essential Criteria

Essential

Educated to Post Graduate Degree level education or equivalent level or equivalent experience delivering Digital services
Minimum 3-5 years experience in Change & Problem management
ITIL V3

Desirable

Experience in managing team performances
Experience of Service management

Person Specification

Essential Criteria

Essential

Educated to Post Graduate Degree level education or equivalent level or equivalent experience delivering Digital services
Minimum 3-5 years experience in Change & Problem management
ITIL V3

Desirable

Experience in managing team performances
Experience of Service management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information