Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 21 April 2026

Job summary

An exciting opportunity has arisen for a suitably experienced Administrative Assistant / Receptionist to join our busy community team based at the Greenacres Centre, Ashington. The post will primarily be based at this site; however, the role will also require occasional cover at other local sites, including Howard Centre, Morpeth, and potentially other nearby bases as required to support service delivery.

There are several teams within the building, including Adult Services, Learning Disability Services and Early Intervention in Psychosis (EIP). The successful candidate will provide administrative and reception support across services, working closely with administrative colleagues and multidisciplinary teams to ensure the effective day-to-day running of the site.

This is a full-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.

Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.

Main duties of the job

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Leads.

The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing correspondence and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG26-098-AD

Job locations

Greenacres Centre

Green Lane

Ashington

NE63 8BL

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th April 2026

Closing date : 21st April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th April 2026

Closing date : 21st April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

Essential

Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Good general level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 2 in Business Administration.
NVQ Level 2 in Customer Service.

Skills and Knowledge

Essential

Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role in similar environment (min 1 year)
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock ordering systems, reporting systems and petty cash
Experience of working with paper-based and electronic filing systems

Person Specification

Education and Qualification

Essential

Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Good general level of education to O-Level/ GCSE or equivalent

Desirable

NVQ Level 2 in Business Administration.
NVQ Level 2 in Customer Service.

Skills and Knowledge

Essential

Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role in similar environment (min 1 year)
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock ordering systems, reporting systems and petty cash
Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.