Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Clinical Support Assistant

The closing date is 21 April 2026

Job summary

North Cumbria Crisis Team is looking for highly motivated Clinical Support Assistants to join out newly developed Crisis Service.

You will have the opportunity to base in Carlisle or Workington to deliver high quality care to our patients in the community across North Cumbria.

You will work as part of an MDT, complimented by Nurses, Occupational Therapists, Social Workers and medical staff.

If you have excellent communication skills, work well in a team and are committed to making a difference to our patients, then your characteristics are just what we are looking for.

Main duties of the job

To assist in the delivery of care to service users who have a variety of needs, diverse presentations and a range of mental health conditions, cognitive and/or learning disabilities under the direction of a registered practitioner. The overall responsibility for the service user remains, at all times with the registered practitioner.To implement and evaluate care within a prescribed framework as a member of the care team ensuring that high quality, individualised care is delivered and that this promotes recovery and wellbeing and maximises independence.To support the team in providing excellent and effective person centred care.To provide compassionate care that is based on empathy, kindness, respect and dignity. To actively engage with supervision and appraisal process as identified in Trust policy.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG26-097-HN

Job locations

Carleton Clinic/Lillyhall Business Centre

Carlisle / Workington

CA1 3SX

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th April 2026

Closing date : 21st April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 7th April 2026

Closing date : 21st April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Knowledge and Experience

Essential

Previous care experience
Person centred care approach
Understanding of mental health and/or learning disabilities needs
Safeguarding knowledge
Awareness of carer needs

Education and Qualification

Essential

Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
Knowledge of care related procedures, clinical observation, relevant legislation

Desirable

Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Skills and Competencies

Essential

Good interpersonal and communication skills
Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
Verbal and written communication skills
Effective Time Management

Desirable

Ability to prioritise tasks
Accurate record keeping skills

Person Specification

Knowledge and Experience

Essential

Previous care experience
Person centred care approach
Understanding of mental health and/or learning disabilities needs
Safeguarding knowledge
Awareness of carer needs

Education and Qualification

Essential

Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
Knowledge of care related procedures, clinical observation, relevant legislation

Desirable

Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Skills and Competencies

Essential

Good interpersonal and communication skills
Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
Verbal and written communication skills
Effective Time Management

Desirable

Ability to prioritise tasks
Accurate record keeping skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.