Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Clinical Support Assistant

The closing date is 14 April 2026

Job summary

The Psychiatric Liaison Team at Northumbria Specialist Emergency Care Hospital have vacancies for a band 3 support worker to assist with the day to day non patient facing clinical activity.

The role is predominantly Office based - limited direct face to face patient contact for duties that support our band 6 qualified nurses and medical staff.

Main duties of the job

The role includes, answering and respond to phone calls such as telephone referrals, manage clinical caseload by adding referrals, clinical appointments, where clinical advice is required work with the clinical lead and qualified staff on duty.

Manage phone calls whereby clinical advice is not required.

PLT work within National waiting times and require all referral information received to be added to CNTW clinical record keeping system via a referral proforma and correct waiting time identified from the referral source.

Manage the PLT clinic diary adding appointments for pending assessments and reviews for staff.

Add tasks to team clinic diary on behalf of B6 assessors.

Add appointments to individual RIO diaries as requested by clinical staff.

Add planned follow up appointments to planned clinic on RIO and alert service user of appointment date and time where required.

Contributing to Patient and carer feedback and Your Voice system by Supporting people accessing our service to have an opportunity to feedback via the Your voice system and inputting this feedback onto the relevant system.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

31 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG26-087-MG

Job locations

NSECH

Northumbria Way

Cramlington

NE23 6NZ

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 31st March 2026

Closing date : 14th April 2026

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 31st March 2026

Closing date : 14th April 2026

We welcome your application.

Person Specification

Education and Qualification

Essential

Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
Knowledge of care related procedures, clinical observation, relevant legislation

Desirable

Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Knowledge and Experience

Essential

Previous care experience
Person centred care approach
Understanding of mental health and/or learning disabilities needs
Safeguarding knowledge
Awareness of carer needs

Skills and Competencies

Essential

Good interpersonal and communication skills
Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
Verbal and written communication skills
Effective Time Management

Desirable

Ability to prioritise tasks
Accurate record keeping skills

Person Specification

Education and Qualification

Essential

Completion of a competency-based programme within probationary period OR equivalent demonstrable experience
Knowledge of care related procedures, clinical observation, relevant legislation

Desirable

Level 3 qualification in a healthcare related subject OR a portfolio of equivalent demonstrable experience

Knowledge and Experience

Essential

Previous care experience
Person centred care approach
Understanding of mental health and/or learning disabilities needs
Safeguarding knowledge
Awareness of carer needs

Skills and Competencies

Essential

Good interpersonal and communication skills
Ability to undertake PMVA (Prevention and Management of Violence and Aggression) training
Verbal and written communication skills
Effective Time Management

Desirable

Ability to prioritise tasks
Accurate record keeping skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.