Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 13 April 2026

Job summary

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a part time time vacancy (22.5hrs Wednesday to Friday 9am to 5pm) for a Band 2 Administration Assistant with the Newcastle North-East Community Treatment Team based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidate must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.

Main duties of the job

Candidate will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

Experience working in a customer / patient focused environment (face to face and telephone)
Admin /Clerical and General administrative duties experience
Fast, accurate typing/keyboard skills
Typing letters/reports
Ability to be self-directed, motivated and be able to contribute positively within a team
Ability to change tasks at short notice
Reliable and punctual
We would like to recruit an Administration Assistant who is flexible, responsive, motivated, well organised, adaptable and provide a positive patient experience.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG26-071-HN-A

Job locations

Benton House

Newcastle upon Tyne

NE2 1QE

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 30th March 2026

Closing date : 13th April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 30th March 2026

Closing date : 13th April 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.