Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 08 April 2026

Job summary

Applications are invited from suitably qualified and experienced administration candidates to join our busy administrative team. We have a part time 15hrs per week (Thursday and Friday) Band 2 Administration Assistant vacancy with the Community Treatment Learning Disability (CTLD) Service based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE.

The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox as well as other administration tasks.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: (see job description for further information):

Experience working in a customer / patient focused environment (face to face and telephone)
Admin /Clerical and General administrative duties experience
Fast, accurate typing/keyboard skills
Typing letters/reports
Ability to be self-directed, motivated and be able to contribute positively within a team
Ability to change tasks at short notice
Reliable and punctual
We would like to recruit an Administration Assistant who is flexible, responsive, motivated, well organised, adaptable and provide a positive patient experience.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

25 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG26-074-AD-A

Job locations

Benton House

136 Sandyford Road

Newcastle upon Tyne

NE2 1QE

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 25thMarch 2026

Closing date : 8th April 2026

We welcome your application.

Please note this vacancy may close earlier than the above date, should a suitable number of applications be received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 25thMarch 2026

Closing date : 8th April 2026

We welcome your application.

Please note this vacancy may close earlier than the above date, should a suitable number of applications be received.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Perform repetitive tasks whilst maintaining attention to detail
Ability to maintain and update Patient Information Database(s)
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Perform repetitive tasks whilst maintaining attention to detail
Ability to maintain and update Patient Information Database(s)
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Benton House

136 Sandyford Road

Newcastle upon Tyne

NE2 1QE

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Benton House

136 Sandyford Road

Newcastle upon Tyne

NE2 1QE

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)