Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 26 March 2026

Job summary

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding by CQC?

If you answered yes, we would love to hear from you - come and join our team.

Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Northumberland Recovery Partnership (NRP) and North Tyneside Recovery Partnership (NTRP), in Ashington, Blyth and Wallsend respectively.

NRP and NTRP, in partnership with Waythrough, covers all drug and alcohol services within Northumberland and North Tyneside and is an ageless service.Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.

The administration team supports clinical colleagues to deliver this service.

The administration team consists of an Admin Team Lead, Administration Officers and Administration Assistants.

The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m. There is also 1 late clinic a week which is covered on a rota basis

Main duties of the job

The main duties of the role will be:

meeting and welcoming clients to Greenacres in Ashington, Sextant House in Blyth and The Forum in Wallsend
Receiving client telephone calls and answering queries
Liaise with clinical colleagues on telephone calls and queries relating to clients
Monitoring inboxes and actioning queries with guidance from the Admin Team Lead
Managing incoming and outgoing post in line with service requirements and Trust policies

You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG26-028-AD

Job locations

Greenacres

Green Lane

Ashington

NE63 8BL

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 12th March 2026

Closing date : 26th March 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 12th March 2026

Closing date : 26th March 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ Level 2 in Customer Care (or equivalent) or in Business Administration (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Ability to maintain and update Patient Information Database(s)
Good communication and interpersonal skills, both verbal and written
Good working knowledge of office procedures ideally in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload
Experience of working with paper-based and electronic filing systems
Calm and resilient and able to maintain professionalism

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ Level 2 in Customer Care (or equivalent) or in Business Administration (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Ability to maintain and update Patient Information Database(s)
Good communication and interpersonal skills, both verbal and written
Good working knowledge of office procedures ideally in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload
Experience of working with paper-based and electronic filing systems
Calm and resilient and able to maintain professionalism

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.