Job summary
An opportunity has arisen for a part time Administrative Officer within the North Cumbria Adult Autism Assessment service based in west Cumbria. The service offers assessment for autism for individuals over eighteen years of age. The service is made of assessing practitioners, a pathway co-ordinator as well as peer support for individuals referred into the service.
Main duties of the job
We are looking for someone who has excellent customer service and organisational skills. We are looking for someone who can communicate efficiently and compassionately with the individuals referred.
The role involves managing referrals as they come into the service via the electronic system, handling queries and a range of secretarial duties. These include processing mail, arranging clinics and typing.
The role involves working closely with the Pathway Co-ordinator and Clinical lead to ensure maintain efficiency and consistency in service delivery.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
The service is made up of a small well established team covering North Cumbria. The team strive to ensure people referred into the service receive high quality assessment, care and compassion. The team ensure flexibility in their approach based on individual need and preference.
The team is supportive, dynamic and inclusive.
Job description
Job responsibilities
Main responsibilities of the role involve excellent communication with individuals open the service, carers, team members and wider agencies. This will be via telephone and email correspondence.
There is an expectation that the referral process and queries relating to it are managed effectively, sensitively and confidentially.
Please find attached job description for full details.
Advertising date : 4th March 2026
Closing date : 7th April 2026
We welcome your application.
Job description
Job responsibilities
Main responsibilities of the role involve excellent communication with individuals open the service, carers, team members and wider agencies. This will be via telephone and email correspondence.
There is an expectation that the referral process and queries relating to it are managed effectively, sensitively and confidentially.
Please find attached job description for full details.
Advertising date : 4th March 2026
Closing date : 7th April 2026
We welcome your application.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Desirable
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Desirable
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
