Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 05 February 2026

Job summary

An exciting opportunity has arisen for an individual to join the reception team within the Medium Secure Unit (Stephenson Ward) which is part of the Specialist Children and Young People's in-patient services.

This role provides a comprehensive service to the Medium Secure Unit, which operates from 7:00am to 21:00pm, Monday to Sunday, 365 days per year

Proven experience of working in similar work environment is required.

Main duties of the job

Duties include:

Reception and relational/environmental security duties supporting staff, patients and visitors
Diary management including room and vehicle allocation
Experienced in the use of Microsoft packages i.e Outlook and Word
Knowledge of ordering stock
Issuing and maintaining security equipment i.e. SAS alarms, body warn cameras, pagers, radios, keys and belts etc.
Using a variety of systems that are part of the security processes which are in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
Checking equipment is operating as required i.e., radios, body warm cameras, pagers, alarms etc.
Coordinating the testing of radio frequency & function for the Site Response
Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
Working with Administration Manager to ensure qualities and standards are met within the Specialist CYPS medium secure unit in-patient service.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

22 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG26-009-JW

Job locations

Ferndene

Moor Road

Prudhoe

NE42 5PB

Job description

Job responsibilities

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder will be expected to:

Be self-directed, motivated and be able to contribute positively within a team
Have excellent customer service skills
Well organised and structured
Demonstrate flexibility in the role, including covering Ferndene reception when required

The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure and have excellent organisational, interpersonal and communication skills.

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 22nd January 2026

Closing date : 5th February 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder will be expected to:

Be self-directed, motivated and be able to contribute positively within a team
Have excellent customer service skills
Well organised and structured
Demonstrate flexibility in the role, including covering Ferndene reception when required

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 22nd January 2026

Closing date : 5th February 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Reception experience
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Reception experience
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.