Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Undergraduate Administrator

The closing date is 20 January 2026

Job summary

An exciting opportunity has arisen for an experienced administrator to join the Medical Education team based at St Nicholas Hospital. This key role will have responsibility for the provision of high-level and efficient administrative support for undergraduate medical students.

The successful applicant will have excellent customer service experience, excellent organisational and communication skills, experience of taking responsibility for managing own workload and meeting deadlines, ability to work under pressure in a fast-paced environment with changing priorities, think critically and have excellent planning skills. A good working knowledge of Microsoft Office applications and ability to learn new IT skills as required.

The applicant will also possess the ability to work as a part of a team, as well as independently and be able to establish good working relationships with internal and external stakeholders. An understanding of Medical Education would be beneficial but is not essential.

If you are organised with a keen eye for detail, then this exciting opportunity may be just what you are looking for.

Main duties of the job

The postholder will oversee and coordinate the induction and training of undergraduate medical students based in Northumberland, Newcastle, and Gateshead during their mental health rotations, including:

Working closely with the Senior Medical Education Team, Undergraduate Leads, Teaching Fellows, University staff and Consultant teachers to plan and deliver formal rotations for medical students in their clinical years.
Providing high level administrative support and coordination for the delivery of the undergraduate teaching and assessments at St Nicholas Hospital.
Planning and organising complex timetables, ensuring these are accurately uploaded onto the appropriate University platform/s in a timely manner.
Liaising with clinical teams to ensure clinical attachments are planned and agreed effectively and communicated to students and teachers in accordance with tight deadlines.
Collating undergraduate feedback and working with Undergraduate Leads to look for trends to inform developments in the design and delivery of teaching.
Regularly attending the Psychiatry Implementation & Innovation Group (PIIG) and relevant undergraduate meetings, as well as annual University ADQM.
Responsibility for day-to-day supervision of the Medical Education Admin Officer, providing training & allocation of work, following all workforce policies as necessary.
Management and organisation of work experience, elective, and Physician Assistant programmes.

About us

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust provides a range of mental health, learning disability and neurological care services across the north of England.

This post works within the Medical Education Team. The team covers the whole of CNTW with bases, in Newcastle, Sunderland and North Cumbria. We work closely with local Universities, Acute Hospitals, NHSE and other NHS organisations to oversee high quality education and training of undergraduate medical students and postgraduate resident doctors.

We plan & deliver clinical rotations and placements, a wide range & level of psychiatric teaching including simulated sessions, mock exams, in depth inductions, conferences, work experience and IT training. We successfully run three Medical Education Centres across the Northeast and Cumbria and are a lead trainer in Psychiatric Simulation.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

06 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SS26-001-EW

Job locations

St Nicholas Hospital

Jubilee Road

Newcastle upon Tyne

NE3 3XT

Job description

Job responsibilities

This post will work within the Medical Education Team. This team works closely with Universities and NHS England (NHSE) to oversee the high-quality education and training of undergraduate medical students and postgraduate trainee doctors.

Provide high level administrative support and coordination for the delivery of the undergraduate teaching in the Newcastle, Gateshead and Northumbria LEPs.

Work closely with the Undergraduate Leads, Teaching Fellows, University staff and Consultant teachers to plan and deliver Year 3, 4 and 5 rotations.

Collate undergraduate feedback and work with Undergraduate Leads to look for trends to inform developments in the design and delivery of teaching.

Liaising with the clinical teams to ensure clinical attachments are planned effectively and communicated to students and teachers in a timely manner.

Ensure timetables and resources are accurately uploaded onto the University platform.

Regularly attend the Psychiatry Implementation & Innovation Group (PIIG) and the Undergraduate meetings for Newcastle, Gateshead and Northumbria, as well as annual University ADQM.

Please find attached job description for full details.

Advertising date : 6th January 2026

Closing date : 20th January 2026

We welcome your application.

Job description

Job responsibilities

Provide high level administrative support and coordination for the delivery of the undergraduate teaching in the Newcastle, Gateshead and Northumbria LEPs.

Work closely with the Undergraduate Leads, Teaching Fellows, University staff and Consultant teachers to plan and deliver Year 3, 4 and 5 rotations.

Collate undergraduate feedback and work with Undergraduate Leads to look for trends to inform developments in the design and delivery of teaching.

Liaising with the clinical teams to ensure clinical attachments are planned effectively and communicated to students and teachers in a timely manner.

Ensure timetables and resources are accurately uploaded onto the University platform.

Regularly attend the Psychiatry Implementation & Innovation Group (PIIG) and the Undergraduate meetings for Newcastle, Gateshead and Northumbria, as well as annual University ADQM.

Please find attached job description for full details.

Advertising date : 6th January 2026

Closing date : 20th January 2026

We welcome your application.

Person Specification

Education & Qualification

Essential

Good level of education, to A Level or equivalent experience
RSA/OCR level 4, HNC or equivalent level of knowledge

Knowledge & Experience

Essential

Excellent customer service experience including handling queries, complaints and sensitive information
Experience of taking responsibility for managing workload and meeting deadlines - own and team
Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person
Proven ability to use Microsoft 365 and related packages, including databases, spreadsheets, and inputting and updating electronic information
Ability to work alone with minimal supervision and manage own time and workload effectively
Capable of working with confidential and sensitive information
Excellent organisational skills

Desirable

Experience of line management

Skills & Competencies

Essential

Excellent verbal and written communication skills
Experience of working in a team to achieve deadlines and objectives

Person Specification

Education & Qualification

Essential

Good level of education, to A Level or equivalent experience
RSA/OCR level 4, HNC or equivalent level of knowledge

Knowledge & Experience

Essential

Excellent customer service experience including handling queries, complaints and sensitive information
Experience of taking responsibility for managing workload and meeting deadlines - own and team
Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person
Proven ability to use Microsoft 365 and related packages, including databases, spreadsheets, and inputting and updating electronic information
Ability to work alone with minimal supervision and manage own time and workload effectively
Capable of working with confidential and sensitive information
Excellent organisational skills

Desirable

Experience of line management

Skills & Competencies

Essential

Excellent verbal and written communication skills
Experience of working in a team to achieve deadlines and objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.