Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 20 January 2026

Job summary

An exciting opportunity has arisen for an individual to work as an Administration Officer primarily supporting our North Cumbria Inpatient Older Adult Mental Health Assessment Oakwood Ward. You will also provide administrative support to other wards.

Inpatients is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

The ideal candidate should:

Have experience of working with Microsoft packages and electronic record systems.
Have proven experience of complex diary management.
Have advanced typing and minute taking skills.
Have excellent customer care and communication skills.
A good working knowledge of office procedures

These posts are full-time post Monday to Friday. 37.5 hours per week and are office based.

Main duties of the job

The post holder will support various multi disciplinary team meetings, whereby there can be a number of meetings on a daily basis. They will be required to update the patient information system during the meeting, including screen sharing and must be able to type in real time recording accurate information. The post holder will be responsible for co-ordinating admin actions following this meeting, including arranging further patient related meetings in very limited timescales.

The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.

The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources and will be expected to provide reception cover during staff absences.

Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during busy periods or absence.

The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

06 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG26-002-JW

Job locations

Carleton Clinic

Carlisle

CA1 3SX

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 6th January 2026

Closing date : 20th January 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 6th January 2026

Closing date : 20th January 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent, including English and Maths

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Person Specification

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written
Note-taking skills
Good organisational and planning skills

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent, including English and Maths

Desirable

NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience in processing CPA, Mental Health Act and Safeguarding documentation
Experience using stock ordering systems and petty cash systems
Experience of working with medical records filing systems

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.