Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 04 November 2025

Job summary

An exciting opportunity has arisen for an individual to join the Ferndene in-patients Administrative Team within the Specialist Care Group CBU.

Ferndene Hospital is part of the CNTW Trust's provision of Children and Young Peoples Inpatient Services. These are commonly referred to as Tier 4 services. They include a broad range of assessment, treatment and ongoing support services to children and young people with a range of mental health problem, learning disabilities, autism and eating disorders.

This role will be part of the wider admin team. As a Band 3 Administration Officer the post holder will provide secretarial support to the Ward Managers and the wider team. They will also work closely with the medical secretaries to ensure all aspects of this role are met.

Main duties of the job

The post holder will be able to meet/demonstrate the following

Demonstrate extensive experience of providing secretarial support to the ward and wider team

Have a good understanding of the complex needs of the in-patients

Demonstrate excellent organisational skills and experience of establishing, managing and maintaining admin systems

Organise own workload on a daily basis, able to work under pressure meet deadlines, use your own initiative and be self-motivated

Attention to detail and a high standard of written communication

Make arrangements for visits, meetings etc, to ensure the smooth running of the service

Confident and competent in administration tasks including experience of minute taking in real time, typing skills and reaching deadlines

Ability to use the stock ordering system and maintaining accurate record keeping

Experience working with software packages including Microsoft Word, Excel, Outlook, Microsoft Teams and Patient Information Systems (e.g. RiO)

Demonstrate the Trust's Vision and Values in every aspect of their practice and actively build working relationships with others

Demonstrate excellent interpersonal and communication skills, dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding

Willingness to undertake relevant mandatory training

Take personal responsibility for making things happen

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

263-SCG25-148-AD

Job locations

Ferndene Hospital

Moor Road

Prudhoe

NE42 5PB

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 21st October 2025

Closing date : 4th November 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 21st October 2025

Closing date : 4th November 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
General level of education to O-Level/ GCSE or equivalent
Experience in Administration/Secretarial post

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail and MS Teams communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written with internal and external professionals
Note-taking skills including live typing
Good organisational and planning skills
Maintaining excellent record keeping in line with Information Governance
Ability to be flexible with change

Person Specification

Education and Qualification

Essential

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
General level of education to O-Level/ GCSE or equivalent
Experience in Administration/Secretarial post

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail and MS Teams communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written with internal and external professionals
Note-taking skills including live typing
Good organisational and planning skills
Maintaining excellent record keeping in line with Information Governance
Ability to be flexible with change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.