Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 16 October 2025

Job summary

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstandingfrom CQC?

If you answered yes, we would love to hear from you - come and join our team!

The North East Drive Mobility Service, based at Walkergate Park Hospital, provides specialist driving assessments in association with DVLA and Drive Mobility.

Applications are invited from suitably qualified and experienced administrative candidates to join the North East Drive Mobility Service as a Band 3 Administration Officer, based at Walkergate Park Hospital site in Newcastle upon Tyne.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of officeprocedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Main duties of the job

The main duties of the role will be:Experience of working in a secretarial or administrator role.Fast, accurate typing skills.
Excellent interpersonal communication skills, both written and verbal.
A good understanding of patient information system and databases would be beneficial, however training will be provided.
Good working knowledge of Microsoft Office packages.

Day-to-day duties will include:

Formatting assessments, letters and reports from central inbox.
Preparation and taking notes of meetings.
Dealing with high volumes of phone calls and e-mails, the content of which can sometimes be of a challenging nature.
Processing confidential patient information within the electronic system.
Handling petty cash in line with Trust policies.
Face to face contact with service users by way of occasional Reception cover.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able tomeet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build acareer.

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

263-SCG25-139-HN

Job locations

Walkergate Park Hospital

Benfield Road

Newcastle upon Tyne

NE6 4QD

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd October 2025

Closing date : 16th October 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd October 2025

Closing date : 16th October 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Experience

Essential

Experienced of using Microsoft Packages
Recent (2 years) secretarial or clerical experience
Evidence experience and understanding of working in an area with confidential and sensitive material.
Dealing with high volume calls
Experience of using patient information systems and databases

Skills and Knowledge

Essential

Excellent interpersonal skills, both written and verbal
Note taking skills
Evidence of independent working
Processing Petty Cash ideally within an NHS organisation

Qualifications

Essential

General level of education including a pass in Maths and English
NVQ Level 3 in either Business Admin or Customer Care
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)

Person Specification

Experience

Essential

Experienced of using Microsoft Packages
Recent (2 years) secretarial or clerical experience
Evidence experience and understanding of working in an area with confidential and sensitive material.
Dealing with high volume calls
Experience of using patient information systems and databases

Skills and Knowledge

Essential

Excellent interpersonal skills, both written and verbal
Note taking skills
Evidence of independent working
Processing Petty Cash ideally within an NHS organisation

Qualifications

Essential

General level of education including a pass in Maths and English
NVQ Level 3 in either Business Admin or Customer Care
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.