Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 14 October 2025

Job summary

North Cumbria Community Children and Young People's Services

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer.

This is a busy service and the successful post holder will be a member of the admin team supporting multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.

Main duties of the job

Candidates must be able to demonstrate proven recent 12 month experience in the following administration skills that are required for this post:

Experience in a customer / patient focused environment
Experience in Administration/Secretarial post
Excellent communication and interpersonal Skills
Fast, accurate typing/keyboard skills,
Minute taking experience
Diary Management
A good understanding of inputting data to a database system
A good working knowledge of Microsoft word/excel/office packages
Good verbal and written communication skills
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted

About us

We aim to attract andretaina diverse,talentedand committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG25-344-HN

Job locations

Lillyhall Business Centre

Jubilee Road

Workington

CA14 4HA

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 30th September 2025

Closing date : 14th October 2025

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 30th September 2025

Closing date : 14th October 2025

We welcome your application.

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
NVQ in either Business Administration or Customer Care

Knowledge and Experience

Essential

Previous administrative/secretarial experience
Good working knowledge of office procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Minute taking experience

Desirable

Knowledge and understanding of medical and/or specialised terminology
Knowledge of NHS Policies and Procedures
Experience in processing CPA, Mental Health Act and Safeguarding documentation

Skills and Competancies

Essential

Excellent communication and interpersonal skills, both written and verbal
Excellent organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Experience of working with medical records filing system

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
NVQ in either Business Administration or Customer Care

Knowledge and Experience

Essential

Previous administrative/secretarial experience
Good working knowledge of office procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Minute taking experience

Desirable

Knowledge and understanding of medical and/or specialised terminology
Knowledge of NHS Policies and Procedures
Experience in processing CPA, Mental Health Act and Safeguarding documentation

Skills and Competancies

Essential

Excellent communication and interpersonal skills, both written and verbal
Excellent organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Experience of working with medical records filing system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.