Job summary
Due to internal transfer, a vacancy has arisen within the North In-Patients admin team based at St Georges Hospital, Morpeth. This is a permanent full-time Band 3 role supporting all wards (acute, rehab and older persons).
Key skills required are:
- Secretarial experience working within a team
- Experience in a customer/patient or service user focused environment
- Excellent communication and interpersonal skills
- A good understanding of the RIO system (training will be given)
- A good knowledge of Microsoft Word/Office packages
- Good verbal and written communication skills
- Note taking skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Be able to demonstrate flexibility in the role
Main duties of the job
The post holder will join the secretary team to provide a proactive, comprehensive service which will include arranging and note taking of patient focused meetings, telephone queries, processing/typing/checking documentation, occasional audio transcription, as well as other ad hoc office tasks such as processing mail, photocopying, binding, laminating, etc
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 25th September 2025
Closing date : 9th October 2025
We welcome your application and pre-application queries or visits
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 25th September 2025
Closing date : 9th October 2025
We welcome your application and pre-application queries or visits
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Working for clinical team in NHS environment
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
Desirable
- Office experience of 1 year minimum
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Desirable
- Show in application good customer care skills
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Working for clinical team in NHS environment
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
Desirable
- Office experience of 1 year minimum
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Desirable
- Show in application good customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
