Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 16 September 2025

Job summary

A exciting full time post has arisen in our Administration Team based within North Cumbria Adult Community Learning Disability Team/ Adult Autism Assessment Service. The post holder should have experience of working in a similar administrative or secretarial role. The post is part time - 22.5 hours Wednesday - Friday.

The post will be based at Carleton Clinic, Carlisle

The post holder will be working alongside a team of Administrators, Medical Secretaries and Team Managers with allocated duties to support the administration function for the Community Learning Disability Team & Adult Autism Assessment Service.

A good knowledge of Microsoft packages and typing qualifications are essential for this role.

Main duties of the job

To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.

Provide proactive, comprehensive administrative service and support, including handling enquiries, arranging clinics and meetings, typing/formatting assessments, letters and reports.

Preparation and taking notes/minutes of meetings as and when required.

Processing referrals, discharges and confidential patient information within the Rio electronic system.

Working as part of an admin team, sharing and supporting the workload.

Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.

The post holder will also undertake additional duties as directed by the Admin pathway coordinators.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

02 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG25-313-HN

Job locations

Carleton Clinic

Carlisle

CA1 3SX

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd September 2025

Closing date : 16th September 2025

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 2nd September 2025

Closing date : 16th September 2025

We welcome your application.

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
NVQ Level 3 in either Business Administration or Customer Care

Knowledge and Experience

Essential

Previous administrative/secretarial experience
Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
Knowledge of NHS Policies and Procedures

Desirable

Knowledge and understanding of medical and/or specialised terminology
Note/minute taking experience

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both written and verbal
Excellent organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Experience and knowledge of working in an area with confidential and sensitive information

Person Specification

Education and Qualifications

Essential

General Level of Education to O-Level/GCSE or equivalent
Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
NVQ Level 3 in either Business Administration or Customer Care

Knowledge and Experience

Essential

Previous administrative/secretarial experience
Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
Knowledge of NHS Policies and Procedures

Desirable

Knowledge and understanding of medical and/or specialised terminology
Note/minute taking experience

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both written and verbal
Excellent organisational and planning skills
Ability to uphold confidentiality at all times
Flexible attitude to cope with fluctuating workload

Desirable

Experience and knowledge of working in an area with confidential and sensitive information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.