Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 12 August 2025

Job summary

An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within Secure Care Services.

This role provides a comprehensive service to the Forensic Outpatient Department, which operates 8:30am - 4:30pm, Monday - Friday. Proven experience of working in similar work environment is required.

Main duties of the job

Duties include:

Reception and relational/environmental security duties supporting staff, patients and visitors
Diary management including room allocations
Working from shared inbox
Experienced in the use of Microsoft packages i.e Outlook and Word
Knowledge of ordering stock
Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital. This is in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
Checking equipment is operating as required i.e., radios, blick alarms etc.
Coordinating the testing of radio frequency & function for the Site Response
Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
Escorting and chaperoning visitors & contractors
Supporting with "lock down" in line with Trust Policy and Local Operational Procedures. This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services
Working with the Forensic Community Service Team Manager to ensure qualities and standards are met within the Forensic Out-Patient Department

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-SCG25-104-HN

Job locations

St Nicholas Hospital

Newcastle upon Tyne

NE3 3XT

Job description

Job responsibilities

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder will be expected to:

Be self-directed, motivated and be able to contribute positively within a team
Have good customer service skills
Well organised and structured
Demonstrate flexibility in the role

The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure and have excellent organisational, interpersonal and communication skills.

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 29th July 2025

Closing date : 12th August 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Job description

Job responsibilities

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder will be expected to:

Be self-directed, motivated and be able to contribute positively within a team
Have good customer service skills
Well organised and structured
Demonstrate flexibility in the role

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 29th July 2025

Closing date : 12th August 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Reception experience
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Reception experience
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good working knowledge of office procedures
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.