Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Receptionist

The closing date is 20 July 2025

Job summary

The postholder will be responsible for providing a high-quality reception and administration service at SNH to support inpatient services based at Bamburgh Clinic and Alnwood.

Main duties of the job

The postholder will ensure that patients, staff and visitors are welcomed into the units by competent operation of access which contributes to a safe and secure environment in accordance with Trust policies and procedures. The postholder will be required to liaise with all staff disciplines, patients and visitors within the service including external organisations in the course of the reception function.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG25-053-EW

Job locations

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT


Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 15th July 2025

Closing date : 20thJuly 2025

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 15th July 2025

Closing date : 20thJuly 2025

We welcome your application.

Person Specification

Education and Qualification

Essential

  • OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience

Essential

  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical/reception experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Good organisational and planning skills
Person Specification

Education and Qualification

Essential

  • OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience

Essential

  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical/reception experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Administration Manager

Jackie Bryant

jackie.bryant@cntw.nhs.uk

07831624427

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-ICG25-053-EW

Job locations

St Nicholas Hospital

Jubilee Road

Gosforth

NE3 3XT


Supporting documents

Privacy notice

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