Job summary
An exciting opportunity has arisen to join our Technical Support team, which provides IT support to over 8,000 colleagues across a wide area.
The successful candidate will have:Education to NVQ Level 3, or equivalent experience. An ITIL qualification would be desirable.Knowledge of multiple systems, hardware, software and a diverse range of applications, including configuration techniques.Experience of working in a live digital department.Analytical skills for effective problem resolution.Communication skills.A high standard of accuracy.A commitment to learn and improve.
Main duties of the job
As a Technical Support Co-ordinator, you will be part of a proactive team, providing high quality second-line support. You will have the confidence and drive to work in a busy environment and will be passionate about delivering great service to colleagues at all levels. You will have a can-do attitude and a desire to thrive within a team.You will ensure that all issues are resolved in a timely manner, and ensure that users are happy with the outcome of their call every time.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 17th June 2025
Closing date : 24thJune 2025
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 17th June 2025
Closing date : 24thJune 2025
We welcome your application.
Person Specification
Education and Qualification
Essential
- Must have a good standard of education to NVQ, HNC attainment or equivalent or appropriate level of skill
- At least 1 years experience working in an Informatics environment, providing customer support for Microsoft Windows technologies.
- Experience in working with a diverse range of operating systems and applications.
- Experience in supporting Microsoft Back office products
- Experience of building standard and also non-standard machine configurations, creating and restoring hard disk images and partitions using appropriate software
Knowledge and Experience
Essential
- Good understanding of Personal Computers (PCs), Printers, and a good grasp of current windows applications.
- Knowledge of one or more computer system(s), hardware or software acquired through diploma or equivalent
- Working knowledge of providing advanced technical support either indirect response to a Service Desk call or through escalation of highly complex non-standard issues from Informatics support staff
- Knowledge of personal computer/ server hardware including configuration techniques
- Good working knowledge of system administrative tools, backup and anti-virus technologies
Skills and Competencies
Essential
- Ability in working with a diverse range of operating systems and applications
- Strong technical skills with an overarching view of several technologies
- Advanced keyboard skills with requirements to use specialist tools to configure various IT hardware
- Ability to work and communicate with a wide range of professional groups at various levels
- Able to work with minimal supervision but recognises appropriate time for escalation.
Person Specification
Education and Qualification
Essential
- Must have a good standard of education to NVQ, HNC attainment or equivalent or appropriate level of skill
- At least 1 years experience working in an Informatics environment, providing customer support for Microsoft Windows technologies.
- Experience in working with a diverse range of operating systems and applications.
- Experience in supporting Microsoft Back office products
- Experience of building standard and also non-standard machine configurations, creating and restoring hard disk images and partitions using appropriate software
Knowledge and Experience
Essential
- Good understanding of Personal Computers (PCs), Printers, and a good grasp of current windows applications.
- Knowledge of one or more computer system(s), hardware or software acquired through diploma or equivalent
- Working knowledge of providing advanced technical support either indirect response to a Service Desk call or through escalation of highly complex non-standard issues from Informatics support staff
- Knowledge of personal computer/ server hardware including configuration techniques
- Good working knowledge of system administrative tools, backup and anti-virus technologies
Skills and Competencies
Essential
- Ability in working with a diverse range of operating systems and applications
- Strong technical skills with an overarching view of several technologies
- Advanced keyboard skills with requirements to use specialist tools to configure various IT hardware
- Ability to work and communicate with a wide range of professional groups at various levels
- Able to work with minimal supervision but recognises appropriate time for escalation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
