Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 22 May 2025

Job summary

Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have the following Administration Assistant vacancies based in the following teams:-

Gateshead Community Treatment Team based at Lobley Hill Clinic, Gateshead, NE11 0AL. (Postholder will be required at times to be based at Dryden Road Clinic, 136 Dryden Road, Gateshead NE9 5BY and at Keegan Court, Grassbanks, Gateshead, NE10 8DX)

Hours: 37.5hrs (Monday to Friday 9am to 5pm)

Newcastle North-East Community Treatment Team based at Molineux NHS Centre, Newcastle upon Tyne NE6 1SG.

Please note the team is relocating to a new base at Benton House 136 Sandyford Road, Newcastle upon Tyne NE2 1QE date to be confirmed in 2025.

Hours: 25hrs (Monday to Friday 9am to 2pm) Fixed term to December 2025 (may be extended)

These are very busy services and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

Main duties of the job

Candidates must have proven recent 12 month experience of the following:

Experience in working in a customer / patient focused environment (face to face/telephone/reception)
Excellent communication and interpersonal skills
Database inputting
Electronic filing systems
Microsoft word/excel/powerpoint/office packages including email
Fast, accurate typing/keyboard skills
Typing letters
Good verbal and written communication skills
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
Ability to change tasks at short notice
Reliable and punctual
The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Date posted

15 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

263-CCG25-156-HN-A

Job locations

Lobley Hill Clinic (please see advert as travel to other locations req)

Lobley Hill Road

Gateshead

NE11 0AL

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 15th May2025

Closing date : 22nd May 2025

We welcome your application.

Previous applicants need not apply.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 15th May2025

Closing date : 22nd May 2025

We welcome your application.

Previous applicants need not apply.

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Person Specification

Qualifications and Training

Essential

OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
Good general level of education to O-Level/ GCSE or equivalent in English Language
NVQ in Business Administration (or equivalent)

Desirable

NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

Essential

Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
Able to input data accurately and efficiently
Good communication and interpersonal skills, both verbal and written
Demonstrates good Customer Care Skills
Good organisational and planning skills using own initiative

Desirable

Knowledge of working in an NHS environment

Experience

Essential

Experience of working in an administration role
Ability to uphold confidentiality at all times
Able to prioritise and plan own workload

Desirable

Experience of working in an NHS/healthcare setting
Experience using stock
Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.