Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 20 May 2025

Job summary

Applications are invited from suitably qualified and experienced administration candidates for a part time (22.5hrs working Monday, Wednesday and Friday) Administration Officer position to work with the Psychosis Review and Community Clozapine Initiation Service (PRECCIS) based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT. This is an exciting opportunity as it is a newly created team and the successful candidate will have an integral role in working in collaboration with the Clinical Lead, Consultant Psychiatrist and Administration Manager in setting up administration systems and procedures to ensure streamlinedprocesses for the patient care pathway.The service will be very busy and the post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the clinical team to ensure a comprehensive, high quality administrative service to the team and service users is provided at all times.

Main duties of the job

Candidates must be able to demonstrate proven recent demonstrable 12 month experience of the following that are required for this post:

  • Experience in a customer / patient focused environment
  • Worked in an administrative/secretarial post
  • Fast, accurate typing/keyboard skills
  • Experience of typing and formatting letters and reports
  • Minute taking experience
  • Diary Management
  • A good understanding of inputting data to a database system
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Well organised and structured
  • The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
  • The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
  • You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG25-184-HN

Job locations

St. Nicholas Hospital

Gosforth

Newcastle upon Tyne

NE3 3XT


Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 13th May 2025

Closing date : 20th May 2025

We welcome your application.

Job description

Job responsibilities

Please find attached job description for full details.

Advertising date : 13th May 2025

Closing date : 20th May 2025

We welcome your application.

Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

  • Discrete in handling confidential and sensitive information

Additional Requirements

Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification

Education and Qualification

Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent

Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

Skills and Competencies

Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills

Desirable

  • Shorthand skills

Role/Team specific requirements

Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

  • Discrete in handling confidential and sensitive information

Additional Requirements

Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St. Nicholas Hospital

Gosforth

Newcastle upon Tyne

NE3 3XT


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


Employer details

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

St. Nicholas Hospital

Gosforth

Newcastle upon Tyne

NE3 3XT


Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Administration Manager

Linda Colligan

07966386883

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG25-184-HN

Job locations

St. Nicholas Hospital

Gosforth

Newcastle upon Tyne

NE3 3XT


Supporting documents

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