Job summary
Applications are invited from suitably qualified and experienced candidates for a Band 4 Administration Team Lead with the Newcastle North-East Community Treatment Team based at Molineux NHS Centre. This service is very busy and the postholder will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team.
The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and RIO and create reports as required. The post holder will be required to monitor admin performance and admin processes and must have proven demonstrable experience of diary management and minute taking.
The post holder will provide guidance and supervision to the admin team and co-ordinate staff leave, training and cover to other departments when needed, as well as monitoring sickness, undertaking supervisions, appraisals, support new starters in their probation and development plans. Postholder will support the Pathway Manager and wider CTT when required and provide cover in the absence of other Admin Team Lead colleagues.
The post holder will be required to co-ordinate administrative support services ensuring all systems and processes operate efficiently and accurately through a process of continuous improvement.
Main duties of the job
Candidates must have proven demonstrable experience in last 12 months of the following :
- Experience in a customer/patient and service user focused environment
- Experienced in undertaking and leading supervisions and appraisals with staff
- Experienced in supporting and leading team(s) through organisational changes
- Experienced in dealing with annual leave/sickness processes
- Excellent communication and interpersonal skills
- Experienced in dealing with complaints
- A good understanding of using Admin Performance dashboards
- Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
- Minute taking
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Complete admin rotas.
- Support to the Administration Manager/Pathway Manager and Community Clinical Manager
- The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
- The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 9th May 2025
Closing date : 16th May 2025
We welcome your application.
Please note - this vacancy will close once a sufficient number of applications are received.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 9th May 2025
Closing date : 16th May 2025
We welcome your application.
Please note - this vacancy will close once a sufficient number of applications are received.
Person Specification
Education & Qualifications
Essential
- General level of education to O Level / GCSE or equivalent
- NVQ Level 3 Business Management/or equivalent
- Word processing skills to Level 3 or relevant demonstrable experience
Desirable
- NVQ Level 3 in Customer Care
Knowledge & Experience
Essential
- Working knowledge of Microsoft applications
- Knowledge of Trust policies and procedures
- Knowledge of office procedures
- Ability to maintain and update Patient Information Systems eg RiO
- Ability of upholding and working with confidential information and understanding the need for confidentiality
- Administration and secretarial experience.
- Experience of working within a multi-disciplinary team
Desirable
- Knowledge of financial procedures/budgets relating to role
- Experience using stock ordering systems and petty cash systems
- Experience of dealing with complaints
Skills & Competencies
Essential
- Organisational and problem-solving skills
- Minute taking skills
- Excellent communication and interpersonal skills, both verbal and written
- Excellent people management, time management and decision making skills
- Able to prioritise and plan own workload
- Diary Management
Role Specific
Essential
- Experience in undertaking Supervisions and appraisals
- Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
- Enthusiastic and proactively embraces change to improve service delivery
Personal Characteristics
Essential
- Able to work under pressure
- Discrete and sensitive
Additional requirements
Essential
- Able to meet the mobility requirements of the post.
Person Specification
Education & Qualifications
Essential
- General level of education to O Level / GCSE or equivalent
- NVQ Level 3 Business Management/or equivalent
- Word processing skills to Level 3 or relevant demonstrable experience
Desirable
- NVQ Level 3 in Customer Care
Knowledge & Experience
Essential
- Working knowledge of Microsoft applications
- Knowledge of Trust policies and procedures
- Knowledge of office procedures
- Ability to maintain and update Patient Information Systems eg RiO
- Ability of upholding and working with confidential information and understanding the need for confidentiality
- Administration and secretarial experience.
- Experience of working within a multi-disciplinary team
Desirable
- Knowledge of financial procedures/budgets relating to role
- Experience using stock ordering systems and petty cash systems
- Experience of dealing with complaints
Skills & Competencies
Essential
- Organisational and problem-solving skills
- Minute taking skills
- Excellent communication and interpersonal skills, both verbal and written
- Excellent people management, time management and decision making skills
- Able to prioritise and plan own workload
- Diary Management
Role Specific
Essential
- Experience in undertaking Supervisions and appraisals
- Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
- Enthusiastic and proactively embraces change to improve service delivery
Personal Characteristics
Essential
- Able to work under pressure
- Discrete and sensitive
Additional requirements
Essential
- Able to meet the mobility requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
