Job summary
The principal role of the post holder will be to support families and carers by developing mutual relationships based on their own lived experience by working as part of CNTW's Lived Experience Service (previously Patient & Carer Involvement Service)
A key feature of the post will be the person's unique lived experience of caring for a young person using secondary mental health services for a mental health condition(s), neurodiversity or learning disabilities and how the wisdom that comes with this can support others on their personal journey.
Main duties of the job
Most of the post holder's time will be devoted to having direct contact with families and carers, mainly on a one-to-one basis but at times in group settings.
You will support families and carers to navigate the health care system whilst their young person is accessing services, and help identify aspects of life that give meaning, hope, value, and purpose whilst recognising that everyone's wellbeing is distinctive and deeply personal, conversations may include reference to your own journey.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
You will ensure the needs and views of families and carers are heard and acted on by working as part of a multi-disciplinary team (MDT) and ensuring that families and carers wants and needs are considered.
You will work in collaboration with wards/units/teams for Children and Young People (CYP) inpatient mental health and learning disability settings.
You will help challenge stigma and be able to show initiative and ability to work independently whilst working within the limits of your competencies without direct day to day supervision.
The post holder will influence and contribute to the development of the Family Ambassador role. They will also be required to manage their activities to an agreed level of competence which may require them to use their initiative and experience.
Please find attached job description for full details.
Advertising date : 1st April 2025
Closing date : 8th April 2025
We welcome your application.
Job description
Job responsibilities
You will ensure the needs and views of families and carers are heard and acted on by working as part of a multi-disciplinary team (MDT) and ensuring that families and carers wants and needs are considered.
You will work in collaboration with wards/units/teams for Children and Young People (CYP) inpatient mental health and learning disability settings.
You will help challenge stigma and be able to show initiative and ability to work independently whilst working within the limits of your competencies without direct day to day supervision.
The post holder will influence and contribute to the development of the Family Ambassador role. They will also be required to manage their activities to an agreed level of competence which may require them to use their initiative and experience.
Please find attached job description for full details.
Advertising date : 1st April 2025
Closing date : 8th April 2025
We welcome your application.
Person Specification
Qualifications
Essential
- Educated to NVQ4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Completion/Commitment to attend PSEP (Peer Support Educational Programme)
Desirable
- Completion of Peer Support Specialist Training or other similar peer support training Completion of Wellness Recovery Action Plan (WRAP) training
Experience and Knoweldge
Essential
- Personal lived experience of being the primary care giver to a child who has used specialist children's & young peoples services
- Experience of working in a family ambassador or equivalent role
- Experience of working within the specialist children & young peoples service
Desirable
- Experience of working in the mental health field
Skills and Competiencies
Essential
- Ability to provide coordination, support and development requirements to others
- Ability to share personal story in a professional manner
- Ability to assist people to develop recovery plans (including determining 'problems', identifying 'goals' and setting objectives)
- Ability to deliver aspects of a planned training event
Desirable
- Ability to manage stress and to plan and prioritise workload
Role Specific
Essential
- Maturity, integrity, sense of humour, sensitivity, patience, energy/drive, enthusiasm, flexibility, reliability, non-judgemental, tolerant, and respectful
Personal Characteristics
Essential
- Confident in own ability to show initiative and work independently
- Commitment to putting recovery values and principles into practice
Additional Requirements
Essential
- Ability to meet the mobility requirements of the post
Person Specification
Qualifications
Essential
- Educated to NVQ4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Completion/Commitment to attend PSEP (Peer Support Educational Programme)
Desirable
- Completion of Peer Support Specialist Training or other similar peer support training Completion of Wellness Recovery Action Plan (WRAP) training
Experience and Knoweldge
Essential
- Personal lived experience of being the primary care giver to a child who has used specialist children's & young peoples services
- Experience of working in a family ambassador or equivalent role
- Experience of working within the specialist children & young peoples service
Desirable
- Experience of working in the mental health field
Skills and Competiencies
Essential
- Ability to provide coordination, support and development requirements to others
- Ability to share personal story in a professional manner
- Ability to assist people to develop recovery plans (including determining 'problems', identifying 'goals' and setting objectives)
- Ability to deliver aspects of a planned training event
Desirable
- Ability to manage stress and to plan and prioritise workload
Role Specific
Essential
- Maturity, integrity, sense of humour, sensitivity, patience, energy/drive, enthusiasm, flexibility, reliability, non-judgemental, tolerant, and respectful
Personal Characteristics
Essential
- Confident in own ability to show initiative and work independently
- Commitment to putting recovery values and principles into practice
Additional Requirements
Essential
- Ability to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
