Job summary
An opportunity has arisen for a Pathway Co-Ordinator to support our Individual Placement Support (IPS) Employment Service.
Working in partnership with local employers, the aim of the service is to build and support a network of inclusive employers who want to continue encouraging a work force that values individuals and embraces their differences. The service provides the employer and employee with support to enable good mental health in the workplace and introduces those who want to work and/or return to paid employment.
Based at St Nicholas Hospital, Gosforth, the post is full-time (37.5 hours), Monday to Friday, 9.00 a.m. to 5.00 p.m.
Working alongside an Administration Officer, the main function of the Pathway Co-Ordinator is to provide co-ordination and support to the clinical team ensuring that all necessary information and resources are available in a timely manner and that information flows without repetition or delay.
Main duties of the job
The main duties of the role will include:
receiving and processing referrals into the service
live typing accurate information into our patient information system
undertaking analysis of patient information/data as directed, using reports available from Trust systems
monitoring the workflow via the shared e-mail box
monitoring staff training
organising and taking minutes at team/service meetings
diary management
dealing with enquiries, providing non-clinical advice and information
The above list is not exhaustive and there will be additional duties.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
The post holder must have proven experience of working in a similar work environment with excellent typing and minute taking skills which are essential for the role.
The ideal candidate should:
have experience of working with Microsoft packages and electronic record systems
be able to demonstrate experience of data collection and analysis at a level commensurate with the post
have experience of managing and maintaining office systems
be able to communicate effectively at all levels, both written and verbal
demonstrate a high level of sensitivity dealing with service users who have mental health difficulties or are highly anxious
have proven experience of diary management
have advanced typing skills.
have minute taking skills
Please refer to the attached generic job description outlining the duties of a Pathway Co-Ordinator.
Training on in-house systems will be provided.
The post holder should hold the required level of qualifications outlined in the essential criteria of the personal specification in the job description. If you do not meet this criterion you may not be shortlisted.
If you would like any further information on the role please contact Jackie Bryant, Administration Manager, on 07831 624 427.
Please find attached job description for full details.
Advertising date : 6th March 2025
Closing date : 20th March 2025
We welcome your application.
Job description
Job responsibilities
The post holder must have proven experience of working in a similar work environment with excellent typing and minute taking skills which are essential for the role.
The ideal candidate should:
have experience of working with Microsoft packages and electronic record systems
be able to demonstrate experience of data collection and analysis at a level commensurate with the post
have experience of managing and maintaining office systems
be able to communicate effectively at all levels, both written and verbal
demonstrate a high level of sensitivity dealing with service users who have mental health difficulties or are highly anxious
have proven experience of diary management
have advanced typing skills.
have minute taking skills
Please refer to the attached generic job description outlining the duties of a Pathway Co-Ordinator.
Training on in-house systems will be provided.
The post holder should hold the required level of qualifications outlined in the essential criteria of the personal specification in the job description. If you do not meet this criterion you may not be shortlisted.
If you would like any further information on the role please contact Jackie Bryant, Administration Manager, on 07831 624 427.
Please find attached job description for full details.
Advertising date : 6th March 2025
Closing date : 20th March 2025
We welcome your application.
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- NVQ Level 3 in Customer Care (or equivalent)
- NVQ Level 3in Business Administration (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- NVQ Level 3 in Customer Care (or equivalent)
- NVQ Level 3in Business Administration (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
