Job summary
We are looking for a motivated and enthusiastic administration team lead to join the Sycamore Medium Secure Unit Reception team here at Northgate Park. As team lead you will be responsible for facilitating the smooth and efficient day to day functioning of the Reception Control Room Operators team within a Medium Secure Unit.
We'd love to hear from you if, in line with our values, you are a caring and compassionate individual who thrives in a busy but supportive work environment. You should have previous supervisory experience and the ability to plan and prioritise your own workload. You will have excellent communication and interpersonal skills, both verbal and written, and possess good organisational and planning skills. Previous experience of managing people/teams is essential.
The post holder will work as part of the Secure Care CBU. They will assist the Security Lead to manage the team in all aspects of the safety and security of the site, including:
The post holder will be expected to be:
- Self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Demonstrate flexibility in the role
The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
Main duties of the job
- Reception and relational/environmental security duties supporting staff, patients and visitors
- Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital. This is in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
- Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff
- Checking equipment is operating as required i.e., radios, alarms etc.
- Coordinating the testing of radio frequency & function for the Site Response
- Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
- Escorting and chaperoning visitors & contractors
- Supporting with "lock down" in line with Trust Policy and Local Operational Procedures. This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services
- The successful candidate will have day to day supervisory responsibility for the Control Room Operators within the service, dealing with all staffing issues including recruitment, appraisal, training, performance and quality management, supervision and support. Strong leadership skills are an essential requirement of the role
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th February 2025
Closing date : 4th March 2025
We anticipate the hours of working to be 08.00 - 16.00 Monday to Friday with the requirement for flexibility to support the needs of the service.
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th February 2025
Closing date : 4th March 2025
We anticipate the hours of working to be 08.00 - 16.00 Monday to Friday with the requirement for flexibility to support the needs of the service.
We welcome your application.
Person Specification
Education and Qualification
Essential
- NVQ 3 Supervisory/Management
- General level of education to O-Level /GCSE or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable
Knowledge and Experience
Essential
- Working within established administrative processes and systems in a busy environment
- Microsoft Office
- Good Understanding of Security Initiatives
- Previous experience of Managing/Supervising Staff
- Previous experience of financial procedures
Desirable
- Knowledge of NHS Code of Conduct and Confidentiality
Skills and Competencies
Essential
- Excellent organisational and prioritising skills
- Good communicator with good writing, data entry and telephone skills
- Being able to manage own workload to ensure deadlines are met
- Accurate keyboard skills
Role/Team specific requirements
Essential
- Able to work effectively as part of a team
- Flexible and adaptable approach to working
- Understanding of the principles of good customer care
- Ability to cope with conflicting priorities
Person Specification
Education and Qualification
Essential
- NVQ 3 Supervisory/Management
- General level of education to O-Level /GCSE or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable
Knowledge and Experience
Essential
- Working within established administrative processes and systems in a busy environment
- Microsoft Office
- Good Understanding of Security Initiatives
- Previous experience of Managing/Supervising Staff
- Previous experience of financial procedures
Desirable
- Knowledge of NHS Code of Conduct and Confidentiality
Skills and Competencies
Essential
- Excellent organisational and prioritising skills
- Good communicator with good writing, data entry and telephone skills
- Being able to manage own workload to ensure deadlines are met
- Accurate keyboard skills
Role/Team specific requirements
Essential
- Able to work effectively as part of a team
- Flexible and adaptable approach to working
- Understanding of the principles of good customer care
- Ability to cope with conflicting priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
