Job summary
Applications are invited from suitably qualified and experienced candidates for a Band 4 Admin Pathway Co-ordinator based with the Newcastle and Gateshead Children and Young People's Service at Benton House, 136 Sandyford Road, Newcastle upon Tyne, NE2 1QE. This service is very busy and the postholder will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
The post holder will report directly to the Administration Manager and work closely with the Admin Team Lead and Clinical Team Manager and clinical staff on a day to day basis. The Post is full time 37.5hours 9am to 5pm Monday to Friday and there is a requirement on a rota basis to work between the hours of 8am to 8pm to support service delivery and cover early/late clinics
Main duties of the job
The post holder must be able to provide demonstrable proven experience (in last 12 months) of:
- Secretarial experience working in a team
- Experience in a customer/patient/service user focused environment.
- Experience of diary management, arranging clinics and meetings.
- Minute taking (including live time minuting) for a wide variety of meetings
- Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.
- Be able to use own initiative and keep to strict deadlines
- Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service.
- Experience of managing and maintaining effective office systems.
- Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word and Excel.
- Excellent knowledge of patient/data systems. Ability to collate and analyse complex data (including reports from RiO or similar system), creating accurate statistical reports, and presentations
- Ability to be self-directed, motivated and contribute positively to the service.
- Use own initiative, work under pressure, and keep to strict deadlines.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the job description otherwise you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 5th December 2024
Closing date : 19th December 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 5th December 2024
Closing date : 19th December 2024
We welcome your application.
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
