Job summary
Applications are invited from qualified and experienced candidates to join our busy administration team. We currently have a vacancy for a full time Band 2 Administration Assistant with the Older People's Services based at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne NE4 6BE.
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Main duties of the job
Candidates must be able to demonstrate proven demonstrable experience (within the last 12 months) in the following skills that are required for this post:
- Experience in a customer / patient focused environment
- Experience in Administration/Secretarial post
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills,
- Experience of inputting data to a database system
- A good working knowledge of all Microsoft word/excel/office packages
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 11th June 2024
Closing date : 18th June 2024
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 11th June 2024
Closing date : 18th June 2024
We welcome your application.
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Perform repetitive tasks whilst maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Person Specification
Qualifications and Training
Essential
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Perform repetitive tasks whilst maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
Experience
Essential
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Centre for the Health of the Elderly, Campus for Ageing and Vitality
Westgate Road
Newcastle upon Tyne
NE4 6BE
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
