Job summary
The Patient and Carer Involvement Service sits within the Corporate Services of the organisation, there are two specialist domains, currently known as the 'Engagement and Involvement Service', and the 'Peer Support Service', both interface with clinical and other corporate teams in addition to partner agencies across the Trust footprint.
We welcome interest from enthusiastic, motivated and reliable people to join our very busy Core Business Team. We are an innovative, ambitious, friendly, and supportive team and are delighted to be able to offer a number of Involvement Co-ordinator posts, at Band 4. The posts will be office based at St Georges Park, Morpeth. This is a part time position. Flexible working arrangements are offered.
Our Involvement Coordinators work at a level above that of an Administration Assistant, to support the management of involvement activities across the Trust. You will work as a member of the team, responsible for the coordination of the Involvement Bank. The Bank is a centralised resource, of over 200 registered people, with lived experience of mental health services, who support involvement activities.
Main duties of the job
The ideal candidate will have extensive experience of working with Microsoft packages, to include Excel, Outlook and Word. You will provide administrative, recording and reporting in respect of involvement governance, processes, and payments.
With direction from the Quality and Performance Manager you will coordinate public and internal events. Additionally provide administrative support in meetings for the Trust and Localities and have experience of minute taking, (further details in job description).
On a daily basis you will be required to deal effectively and efficiently with requests in person, via email, Teams or on the telephone, from patients, carers and staff. You must be able to demonstrate excellent interpersonal and communication skills.
All applicants must demonstrate high levels of accuracy and attention to detail, work well with others and have a passion for providing a quality service and self-development.
The post holder must be able travel across the geographical area of the Trust.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note this vacancy will close once a certain number of applications have been received.
Please find attached job description for full details.
Advertising date : 22nd May 2024
Closing date : 5th June 2024
We welcome your application.
Job description
Job responsibilities
Please note this vacancy will close once a certain number of applications have been received.
Please find attached job description for full details.
Advertising date : 22nd May 2024
Closing date : 5th June 2024
We welcome your application.
Person Specification
Education and Qualifications
Essential
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Working knowledge of Microsoft applications, including e-mail communication
- Previous NHS administrative experience
- Good organisational and planning skills
Desirable
- Lived experience and application of support and understanding
Skills
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
Desirable
- Media communication skills
Role Specific
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas
- Discrete in handling confidential and sensitive information
Person Specification
Education and Qualifications
Essential
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Working knowledge of Microsoft applications, including e-mail communication
- Previous NHS administrative experience
- Good organisational and planning skills
Desirable
- Lived experience and application of support and understanding
Skills
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
Desirable
- Media communication skills
Role Specific
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas
- Discrete in handling confidential and sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
