Job summary
An opportunity has arisen for a full-time (37.5 hours per week) permanent band 3 Administration Officer to join the NHS North Cumbria Talking Therapies service to support the Carlisle and Eden Team.
The post holder will work within the NHS North Cumbria Talking Therapies service which provides evidence-based psychological therapies, as recommended by the National Institute for Health and Care excellence (NICE), for individuals with common mental health problems such as mild to moderate depression, anxiety disorders (e.g. PTSD, GAD, panic disorder, health anxiety and OCD) and mild bulimia.
Main duties of the job
The post-holder will be expected to provide a full range of secretarial assistance and administrative support to the NHS North Cumbria Talking Therapies service, including;
- Arranging appointments, maintaining diaries, liaison with clients and arranging meetings and agendas as required.
- Adding referrals to our information system
- File documents and reports as appropriate
- Administrative Hub duties include taking telephone calls to the service from service users, health professionals, other agencies and the public. The role includes processing incoming referrals, inputting data and monitoring service communication.
- Provide day to day support to the admin team
At present the Administrative Hub operates between 8am and 6pm.
The post-holder will be based in Carlisle but may be required to travel to venues across North Cumbria.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Benefits of joining our team:
- Staff benefits including pension, discounts and staff support services
- Flexible working conditions
- Generous maternity, paternity and adoption leave for eligible staff
- Annual leave entitlement of 27 days per year for new starters increasing to 29 days after 5 years of service and 33 after 10 years of service plus bank holidays
Job description
Job responsibilities
The post-holder will be expected to provide a full range of secretarial assistance and administrative support to the NHS North Cumbria Talking Therapies service, including;
- Arranging appointments, maintaining diaries, liaison with clients and arranging meetings and agendas as required.
- Adding referrals to our information system
- File documents and reports as appropriate
- Administrative Hub duties include taking telephone calls to the service from service users, health professionals, other agencies and the public. The role includes processing incoming referrals, inputting data and monitoring service communication.
- Provide day to day support to the admin team
At present the Administrative Hub operates between 8am and 6pm.
The post-holder will be based in Carlisle but may be required to travel to venues across North Cumbria.
Please find attached job description for full details.
Advertising date : 20th September 2023
Closing date : 4th October 2023
We welcome your application.
Job description
Job responsibilities
The post-holder will be expected to provide a full range of secretarial assistance and administrative support to the NHS North Cumbria Talking Therapies service, including;
- Arranging appointments, maintaining diaries, liaison with clients and arranging meetings and agendas as required.
- Adding referrals to our information system
- File documents and reports as appropriate
- Administrative Hub duties include taking telephone calls to the service from service users, health professionals, other agencies and the public. The role includes processing incoming referrals, inputting data and monitoring service communication.
- Provide day to day support to the admin team
At present the Administrative Hub operates between 8am and 6pm.
The post-holder will be based in Carlisle but may be required to travel to venues across North Cumbria.
Please find attached job description for full details.
Advertising date : 20th September 2023
Closing date : 4th October 2023
We welcome your application.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration, or equivalent qualification or experience
Experience
Essential
- Previous file management - electronic and paper
- Diary management
- Organising meetings
Knowledge
Essential
- Understanding of confidentiality issues
- Importance of accurate record keeping
Skills and Aptitudes
Essential
- Dealing with service users, carers in understanding efficient & effective manner.
- Excellent written and verbal communication skills.
- Good customer service skills.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration, or equivalent qualification or experience
Experience
Essential
- Previous file management - electronic and paper
- Diary management
- Organising meetings
Knowledge
Essential
- Understanding of confidentiality issues
- Importance of accurate record keeping
Skills and Aptitudes
Essential
- Dealing with service users, carers in understanding efficient & effective manner.
- Excellent written and verbal communication skills.
- Good customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
