Job summary
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?
If you answered yes, we would love to hear from you - come and join our team.
Applications are invited friendly, caring and compassionate individuals to work within Palmers Community Hospital.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
Please get in touch - we look forward to hearing from you
Main duties of the job
The main duties of the role will be:
- Meet and greet service users at reception, booking them in using patient information database RiO
- Answering telephone queries
- Contacting service users to ensure they are able to attend their appointments.
- Accurately updating patient details within RiO (the Trust's patient information system)
- Picking up tasks from a central inbox, and tasks allocated by the Pathway Coordinator.
- Formatting documents
- Scanning and uploading
- Dealing with correspondence
- Assisting with ad hoc requests
- Experience of Microsoft Office and working within an administrative environment are essential to the post.
The post holder will also undertake additional duties such as ordering supplies, requesting repairs, and covering different departments during annual leave/sickness absence. This list is not exhaustive.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role
Please find attached job description for full details.
Advertising date : 19th September 2023
Closing date : 26th September2023
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role
Please find attached job description for full details.
Advertising date : 19th September 2023
Closing date : 26th September2023
We welcome your application.
Person Specification
Education and Qualifications
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration or Customer Service.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently and undertake repetitive tasks whilst
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
Desirable
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
- Experience of dealing with petty cash
Experience
Essential
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting and processing NHS/Healthcare documentation
- Experience of working with paper-based and electronic filing systems.
Person Specification
Education and Qualifications
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration or Customer Service.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently and undertake repetitive tasks whilst
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
Desirable
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
- Experience of dealing with petty cash
Experience
Essential
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting and processing NHS/Healthcare documentation
- Experience of working with paper-based and electronic filing systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
