Job summary
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?
If you answered yes, we would love to hear from you - come and join our team.
Applications are invited for resilient, motivated, efficient and experienced NHS Administration Officer required to provide responsive, reliable, high quality administrative support to the Helping Overcome Personal and Emotional Difficulties Service (H.O.P.E)
The Northumberland H.O.P.E Service is a new primary care service offering support and treatment to service users with mild personality disorder presentations (diagnosed or not). The service aim to create a supportive working environment with a strong sense of togetherness that will have a reflective culture. Practice shall entail both autonomous and collaborative team working.
The aim is to provide hope, reduce stigma, promote inclusion and achieve positive treatment outcomes with continued service user involvement.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
Please get in touch - we look forward to hearing from you.
This is a newly developed service which will initially be based at Benfield House in Newcastle however will be based permanently based at Sexton House in Blyth in the near future.
Main duties of the job
The main duties of the role will be:
- Skilled handling of calls which may often be of a challenging, highly charged and occasionally abusive nature
- Opening and closing referrals on the Trust database system
- Composing and sending all letters to relevant parties
- Minuting of clinical business meeting, and provide cover for MDT and Clinical Team meetings
- Copy typing of reports, presentations, complex diagrams and spreadsheets alongside general admin duties, petty cash and booking of training, travel and accommodation
- Named admin support to identified clinician
- Admin support of therapy groups involving Rio diary work and production of documents
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 4th July 2023
Closing date : 18th July 2023
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 4th July 2023
Closing date : 18th July 2023
We welcome your application.
Person Specification
Education and Qualifications
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
- Previous NHS Admin Experience
Knowledge and Experience
Essential
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures and previous secretarial/clerical experience
- Experience in managing difficult/distressing phone calls
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Experience in taking complex meeting minutes
- Good organisational and planning skills
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Person Specification
Education and Qualifications
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
- Previous NHS Admin Experience
Knowledge and Experience
Essential
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures and previous secretarial/clerical experience
- Experience in managing difficult/distressing phone calls
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Experience in taking complex meeting minutes
- Good organisational and planning skills
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
