Job summary
Digital Applications Manager
About the Department, Team and Environment
Our Digital Healthcare service is delivering exciting transformations as the Trust delivers new clinical digital systems across Cumbria. The Digital Applications Team sits within the wider Applications Delivery Service, which includes Applications Operations, Digital Systems Training, Data Engineering & Automation, and Primary Care Informatics (PRIMIS). Together, these teams support the end-to-end lifecycle of clinical applications, ensuring our systems are safe, reliable and aligned to the Trust's strategic direction.
Main duties of the job
Main Duties:
You will lead the operational delivery of our Digital Applications service, covering the day to day support of systems and delivery of new initiatives. Your role will ensure the smooth running, support, development and maintenance of a wide range of clinical applications.
The role also includes deputising for the Head of Applications Delivery when required, which may involve representing the service at senior forums, supporting strategic leadership.
Key duties:
- Leading the digital applications team to deliver safe, effective and resilient application services
- Oversee the incoming work and ensure resource capacity to deliver
- Liaise with key stakeholders in respect of the overall service
- Managing digital incidents and contributing to emergency preparedness and patient safety processes
- Working collaboratively with clinical, operational and technical teams at all levels
- Leading cross-functional initiatives with Data Engineering and wider Digital Services
- Managing budgets, contracts and supplier relationships
- Corporate Risk and Incident management
- Supporting digital transformation and application convergence initiatives aligned to Trust strategy
- Driving continuous improvement and user experience enhancements across all supported systems
Previous experience in applications management, systems lifecycle management, leading technical teams and working with suppliers is essential, as is the ability to work confidently across a large, complex organisation.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
- Educated to undergraduate Degree level in a relevant subject or equivalent experience
- ITIL qualification
- Evidence of continued professional development
- Master's Degree in a relevant subject or proven work experience
Desirable
- PRINCE2 Practitioner
- Certification or training in data integration, automation or analytics (e.g. SQL, RPA, HL7, FHIR or similar)
- Leadership or management qualification (e.g. ILM, CMI)
Knowledge
Essential
- High levels of computer literacy are essential
- In-depth working knowledge of the NHS across Cumbria and the region
- Extensive knowledge of different NHS applications and their use in an operational theatre
- ITIL Standards
- Project management standards
- Familiarity with NHS Digital standards and regional digital strategies
- Awareness of clinical safety and the application of DCB0129 and DCB0160
- Awareness of patient safety principles and how digital systems impact clinical risk
Desirable
- Trust objectives and their relevance to applications
- Data integration principles
- NHS data architecture and interoperability standards
- Understanding of NHS EPRR frameworks and their relevance to digital services.
Experience
Essential
- Confidence and capability to deal with all levels of an organisation.
- Project, planning and resource management
- Establishing ITIL standards
- Experience in the successful planning, implementation and change management of systems and processes
- Working and negotiating with system suppliers
- Implementation and management of applications
- Management of a service desk function
- Managing a diverse team
- Management of application lifecycle from implementation, through upgrades and on to decommissioning
- Applications and Systems management
- Managing a budget
- Extensive use and understanding of Microsoft Office products
- Experience managing digital incidents oWorking with data integration, automation or interface development teams
- Cross-functional leadership or support across technical and operational teams
- Experience contributing to strategic planning or digital transformation initiatives
- Experience of managing a team, including appraisal, performance and capability management
- Structured report writing and research
Desirable
- Contracts management and contract performance
- Contributing to digital strategy
- Regional NHS digital programmes
- Supporting or managing data engineering or analytics teams.
- Leading or deputising for senior digital leadership roles
- Developing and implementing performance metrics or KPIs for digital services
- Coordination with patient safety or emergency preparedness and resilience (EPRR) teams
- Experience developing or implementing incident response protocols and contributing to business continuity planning.
- Experience leading investigations into digital service failures or disruptions affecting clinical systems or patient care.
Skills and Aptitudes
Essential
- Advanced skills in a range of software products
- Ability to manage and develop a team
- Excellent communication and negotiation skills
- Problem solving
- Leadership skills
- Tenacity and empathy
- Ability to learn quickly
- Ability to cope with pressure and uncertainty
- Logical/Flexible/Approachable/Enthusiastic
- Organisational and time management skills
- Ability to lead and support cross-functional teams, including technical specialists
- Strong stakeholder management and influencing skills across clinical, operational and technical domains
- Ability to interpret complex technical information and communicate effectively to non-technical audiences
- Strategic thinking and problems-solving in complex, multi-system environments
- Ability to assess, prioritise, and respond to digital incidents in a high-pressure environment.
- Strong communication skills to liaise effectively with clinical, operational, and governance teams during incident resolution.
Desirable
- Ability to mentor and coach technical staff in leadership and service delivery
- Skills in service design, user experience and continuous improvement methodologies
Other Requirements
Essential
- Excellent inter-personal skills, good team player.
- Willing to undertake personal development
- Flexible working hours
- Clean driving licence
- Ability to travel across the areas covered by the Trust
- Ability to handle unreceptive reactions to information compliance issues
- Drive, enthusiasm, commitment and resourcefulness
- Team player with a focus on achievement of corporate goals
- Lateral thinking
- Problem solver
- Analytical
- Promote equality and value diversity
- Develop a culture that promotes equality and diversity.
- Commitment to innovation and continuous improvement in digital healthcare delivery
- Ability to work collaboratively across organisational boundaries to deliver integrated digital solutions
- The ability to travel is essential
- Ability to work as part of a team as well as alone
- Willingness and ability to travel across Trust sites and regional partner organisations
- Flexibility to support occasional out-of-hours service needs, including digital on-call coordination if required
Desirable
- Active participation in regional or national digital health networks or forums
Person Specification
Qualifications
Essential
- Educated to undergraduate Degree level in a relevant subject or equivalent experience
- ITIL qualification
- Evidence of continued professional development
- Master's Degree in a relevant subject or proven work experience
Desirable
- PRINCE2 Practitioner
- Certification or training in data integration, automation or analytics (e.g. SQL, RPA, HL7, FHIR or similar)
- Leadership or management qualification (e.g. ILM, CMI)
Knowledge
Essential
- High levels of computer literacy are essential
- In-depth working knowledge of the NHS across Cumbria and the region
- Extensive knowledge of different NHS applications and their use in an operational theatre
- ITIL Standards
- Project management standards
- Familiarity with NHS Digital standards and regional digital strategies
- Awareness of clinical safety and the application of DCB0129 and DCB0160
- Awareness of patient safety principles and how digital systems impact clinical risk
Desirable
- Trust objectives and their relevance to applications
- Data integration principles
- NHS data architecture and interoperability standards
- Understanding of NHS EPRR frameworks and their relevance to digital services.
Experience
Essential
- Confidence and capability to deal with all levels of an organisation.
- Project, planning and resource management
- Establishing ITIL standards
- Experience in the successful planning, implementation and change management of systems and processes
- Working and negotiating with system suppliers
- Implementation and management of applications
- Management of a service desk function
- Managing a diverse team
- Management of application lifecycle from implementation, through upgrades and on to decommissioning
- Applications and Systems management
- Managing a budget
- Extensive use and understanding of Microsoft Office products
- Experience managing digital incidents oWorking with data integration, automation or interface development teams
- Cross-functional leadership or support across technical and operational teams
- Experience contributing to strategic planning or digital transformation initiatives
- Experience of managing a team, including appraisal, performance and capability management
- Structured report writing and research
Desirable
- Contracts management and contract performance
- Contributing to digital strategy
- Regional NHS digital programmes
- Supporting or managing data engineering or analytics teams.
- Leading or deputising for senior digital leadership roles
- Developing and implementing performance metrics or KPIs for digital services
- Coordination with patient safety or emergency preparedness and resilience (EPRR) teams
- Experience developing or implementing incident response protocols and contributing to business continuity planning.
- Experience leading investigations into digital service failures or disruptions affecting clinical systems or patient care.
Skills and Aptitudes
Essential
- Advanced skills in a range of software products
- Ability to manage and develop a team
- Excellent communication and negotiation skills
- Problem solving
- Leadership skills
- Tenacity and empathy
- Ability to learn quickly
- Ability to cope with pressure and uncertainty
- Logical/Flexible/Approachable/Enthusiastic
- Organisational and time management skills
- Ability to lead and support cross-functional teams, including technical specialists
- Strong stakeholder management and influencing skills across clinical, operational and technical domains
- Ability to interpret complex technical information and communicate effectively to non-technical audiences
- Strategic thinking and problems-solving in complex, multi-system environments
- Ability to assess, prioritise, and respond to digital incidents in a high-pressure environment.
- Strong communication skills to liaise effectively with clinical, operational, and governance teams during incident resolution.
Desirable
- Ability to mentor and coach technical staff in leadership and service delivery
- Skills in service design, user experience and continuous improvement methodologies
Other Requirements
Essential
- Excellent inter-personal skills, good team player.
- Willing to undertake personal development
- Flexible working hours
- Clean driving licence
- Ability to travel across the areas covered by the Trust
- Ability to handle unreceptive reactions to information compliance issues
- Drive, enthusiasm, commitment and resourcefulness
- Team player with a focus on achievement of corporate goals
- Lateral thinking
- Problem solver
- Analytical
- Promote equality and value diversity
- Develop a culture that promotes equality and diversity.
- Commitment to innovation and continuous improvement in digital healthcare delivery
- Ability to work collaboratively across organisational boundaries to deliver integrated digital solutions
- The ability to travel is essential
- Ability to work as part of a team as well as alone
- Willingness and ability to travel across Trust sites and regional partner organisations
- Flexibility to support occasional out-of-hours service needs, including digital on-call coordination if required
Desirable
- Active participation in regional or national digital health networks or forums
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
