Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES
Band 3 Endoscopy Booking Administrator 1 x 37.5 hours and 1 x 20 hours Monday - Friday Band 3
The Endoscopy Department, Central Booking Office acts for both the Endoscopy Services at the Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven.
The main role of the Endoscopy Department is to provide Diagnostic and Therapeutic endoscopic procedures for Gastrointestinal, Respiratory and Urology investigations and treatments.
The unit provides a patient centred, booking service for endoscopy procedures. This encompasses both GP referrals, and consultant to consultant referrals from Out-Patient clinics and In-Patient wards within the hospitals.
Main duties of the job
To provide efficient administration support to the Endoscopy Bookings Team. To deliver effective administration of general office duties, supporting the referral process to ensure patients receive the most appropriate appointment, which should reflect the clinical needs of the patient, the earliest appointment availability to meet NHS targets and uphold organisational values.
The role is pivotal to the effective management of all Elective and Planned Surveillance, Endoscopy waiting lists.
To act as a first point of contact for the patient and service users and liaise professionally with other health care professionals, escalating as necessary
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
- GCSE English language (minimum C grade) or equivalent
- Typewriting / word processing RSA 2 or equivalent
- Essential IT skills or equivalent.
Desirable
- NVQ 3 in Administration or Customer Care.
Knowledge and Experience
Essential
- Use of Microsoft Office and databases or similar.
- Administrative or secretarial experience.
Desirable
- Medical Terminology
- PAS (Patient Admin System).
- Waiting list management
- Previous experience working in a health care setting.
Skills and Aptitudes
Essential
- Effective communication and interpersonal skills.
- Able to analyse complex facts or situations
- Able to use initiative appropriately within team environment
- Able to work without supervision
- Ability to organise and prioritise workload to meet deadlines.
Other requirements
Essential
- Flexible to the needs of service.
- Able to work across sites if required.
Person Specification
Qualifications
Essential
- GCSE English language (minimum C grade) or equivalent
- Typewriting / word processing RSA 2 or equivalent
- Essential IT skills or equivalent.
Desirable
- NVQ 3 in Administration or Customer Care.
Knowledge and Experience
Essential
- Use of Microsoft Office and databases or similar.
- Administrative or secretarial experience.
Desirable
- Medical Terminology
- PAS (Patient Admin System).
- Waiting list management
- Previous experience working in a health care setting.
Skills and Aptitudes
Essential
- Effective communication and interpersonal skills.
- Able to analyse complex facts or situations
- Able to use initiative appropriately within team environment
- Able to work without supervision
- Ability to organise and prioritise workload to meet deadlines.
Other requirements
Essential
- Flexible to the needs of service.
- Able to work across sites if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
