Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Team Hub Coordinator - Exciting Leadership Opportunity
We are looking for an innovative, self-motivated individual to lead a team of Hub Coordinators, managing referrals for a specialist service hub. This is a fast-paced, dynamic service that requires someone who can adapt quickly to change, delegate effectively, and prioritise tasks with clear, strategic thinking.
The successful candidate will have:
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Strong understanding of technology and the ability to navigate multiple IT systems
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Excellent communication skills and a collaborative approach to teamwork
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Appreciation for individual contributions and the skills each team member brings
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The ability to think differently and support a positive, efficient team environment
Teamwork is essential to the success of this service.
Hours: Monday to Friday, 8:00am - 5:00pm. Currently, there are no Bank Holiday or weekend shifts.
This is a fantastic opportunity to join an innovative service and make a real impact in the delivery of specialist care.
Main duties of the job
Team Hub Coordinator
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Lead and manage a team of Hub Coordinators, providing guidance, support, and supervision.
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Oversee and manage referrals for the specialist service hub, ensuring timely and accurate processing.
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Prioritise workload effectively to meet service demands in a fast-paced, dynamic environment.
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Delegate tasks appropriately and support team members to work efficiently.
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Utilise and maintain multiple IT systems and technology to support service delivery.
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Ensure defensible documentation and compliance with organisational policies and procedures.
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Foster a collaborative team environment, valuing individual contributions and promoting effective communication.
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Monitor service performance, identify areas for improvement, and implement solutions.
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Support operational planning, including staffing allocation and resource management.
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Act as a point of contact for escalations or complex cases within the hub.
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Participate in regular meetings, training, and development to support continuous improvement.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
- The post holder will be educated to GCSE/ 'A' level or equivalent.
- ECDL or equivalent
Knowledge and Experience
Essential
- Experience of managing staff and systems
- Experience of working under pressure and to time constraints adapting to an ever changing environment.
- Competent with internet and email
- Knowledge of Word, Excel, PowerPoint
- Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
Desirable
- Ideally previous experience working in health or social care services
- Customer Service Training.
- Knowledge and understanding of health and social care terminology
- Experience of using EMIS, ICE, STRATA
Skills & Apitudes
Essential
- Accurate keyboard skills.
- Improvement skills (or be willing to attend training and development as appropriate).
- Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies.
- To be friendly, tactful, articulate, sympathetic and self-motivated.
- Ability to communicate with staff and individuals using services at all levels.
- Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements
Essential
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
Person Specification
Qualifications
Essential
- The post holder will be educated to GCSE/ 'A' level or equivalent.
- ECDL or equivalent
Knowledge and Experience
Essential
- Experience of managing staff and systems
- Experience of working under pressure and to time constraints adapting to an ever changing environment.
- Competent with internet and email
- Knowledge of Word, Excel, PowerPoint
- Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
Desirable
- Ideally previous experience working in health or social care services
- Customer Service Training.
- Knowledge and understanding of health and social care terminology
- Experience of using EMIS, ICE, STRATA
Skills & Apitudes
Essential
- Accurate keyboard skills.
- Improvement skills (or be willing to attend training and development as appropriate).
- Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies.
- To be friendly, tactful, articulate, sympathetic and self-motivated.
- Ability to communicate with staff and individuals using services at all levels.
- Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements
Essential
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
