Audiology Administration officer *Internal Applicants*
The closing date is 06 January 2026
Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
NCIC are looking to appoint an Administration officer to support the existing Audiology department administrator with reception duties and every other aspect of this role.
The post holder will use a designated computer system to enter patient data and perform general office and clerical duties. The post holder will be booking appointments for patients and dealing with phone, email and face to face enquiries.
The post is 30 hours per week working Tuesday to Friday 8.30 to 5.
The post holder may be required to work flexibly to ensure adequate cover for the service.
Main duties of the job
Responsibilitieso Provide reception duties and deal with telephone and e-mail enquiries from patients and other healthcare workers.o Deal with face to face enquiries from patients who may be hard of hearing or deaf.o Type up clinic reports and letters to support Audiologists.o Use Relay to communicate with deaf patients where required.o Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.o Respond to patient data entry and general clerical duties using the designated computer system.o Maintain confidentiality of patient information and organise transport including ambulances and taxis for patients.o Issue replacement batteries to patients and assist patients/service users/carers/relatives during incidental contacts.o Plan and organise day-to-day workload and activities to meet job demands.o Organise battery distribution to local centres, taking into account stock levels and ensure patient notes are available for clinics.o Organise hearing aids for repair through drop-in, internal and external post.o Ensure safe and efficient use of equipment, resources and consumables at all times.o Contribute to the efficient management of departmental resources, including ordering and monitoring supplies.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
18 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-25-7653308
Job locations
North Cumbria Integrated Care NHS Foundation Trust (Cumberland Infirmary)
Newtown Road
Carlisle
CA2 7HY
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
North Cumbria Integrated Care NHS Foundation Trust (Cumberland Infirmary)
Newtown Road
Carlisle
CA2 7HY
Employer's website
Employer contact details
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Supporting documents
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