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North Cumbria Integrated Care NHS Foundation Trust

Data Entry Clerk

The closing date is 12 December 2025

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Job summary

Data Entry Clerk, 30 hours per week

The opportunity has arisen for a Data Entry Clerk to work as a member of the Patient Experience Team to provide support with the data entry of patient feedback received in the team - survey data and compliments.

Main duties of the job

  • Ensure the accurate data entry is entered onto the patient experience tool.
  • Accurate recording of compliments via Microsoft excel.
  • Open the mail that is delivered to the team, date stamp and distribute appropriately.
  • Add data from IQVIA to posters - print and laminate posters.
  • Ensure the effectiveness maintenance of the teams generic email inbox.
  • Communicate effectively at all levels.
  • Monitor free text comments on the patient experience tool.
  • Provide patient feedback information in PDF format from the patient experience tool to collaborative staff when requested.
  • Post requested leaflets / questionnaires / SAE to services / patients.
  • Monitor national feedback websites and raise awareness of feedback with the team.
  • Respond to all enquiries in a confidential, pleasant and helpful manner at all times.
  • Answer the telephone, take messages and share with the identified team member.
  • Work as a team member to maintain safe storage of confidential information.
  • Collect completed patient feedback surveys from wards and outpatient areas (empty survey collection boxes).
  • Maintain a clean workstation / area.
  • To file any documents in a timely manner and in accordance to trust policy.
  • Highlight data entry errors promptly and efficiently, in order to main the quality of data entered to improve the database.
  • Take meeting notes at team meetings.
  • Perform other ad hoc administrative tasks as agreed with the Patient Experience Manager.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

  • Being a clinically led organisation
  • Quality and safety at the heart of our Trust
  • A positive patient experience every time
  • A great place to work
  • Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

04 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

262-A-25-7240392-A

Job locations

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY


Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

  • A good all round standard of education (including GCSE or equivalent passes in English and Maths) or equivalent work based experience.

Knowledge and Experience

Essential

  • Previous file management experience.
  • Experience of general office procedures.
  • Evidence of good organisational skills.

Skills and Aptitudes

Essential

  • Effective IT skills including in Microsoft office
  • Ability to accurately input confidential data onto a database
  • Able to maintain a high level of confidentiality at all times.
  • Ability to work under pressure and meet deadlines.
  • Good interpersonal skills
  • Good telephone manner
  • Effective written and verbal communication.
  • Ability to respond to fluctuation in workload as demand dictates
  • Standard keyboard skills
  • Convey professional image
  • Excellent written and verbal communication skills
  • Excellent team working skills.
  • Effective interpersonal and communication skills
  • Well organised.
  • Work as part of team.
  • Willingness to learn and develop.

Othe Requirements

Essential

  • Act in ways that support equality and value diversity (Level 1).
  • Support equality and value diversity.
Person Specification

Qualifications

Essential

  • A good all round standard of education (including GCSE or equivalent passes in English and Maths) or equivalent work based experience.

Knowledge and Experience

Essential

  • Previous file management experience.
  • Experience of general office procedures.
  • Evidence of good organisational skills.

Skills and Aptitudes

Essential

  • Effective IT skills including in Microsoft office
  • Ability to accurately input confidential data onto a database
  • Able to maintain a high level of confidentiality at all times.
  • Ability to work under pressure and meet deadlines.
  • Good interpersonal skills
  • Good telephone manner
  • Effective written and verbal communication.
  • Ability to respond to fluctuation in workload as demand dictates
  • Standard keyboard skills
  • Convey professional image
  • Excellent written and verbal communication skills
  • Excellent team working skills.
  • Effective interpersonal and communication skills
  • Well organised.
  • Work as part of team.
  • Willingness to learn and develop.

Othe Requirements

Essential

  • Act in ways that support equality and value diversity (Level 1).
  • Support equality and value diversity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Experience Manager

Sylvia Atherton

sylvia.atherton@ncic.nhs.uk

01228602126

Details

Date posted

04 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

262-A-25-7240392-A

Job locations

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY


Supporting documents

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North Cumbria Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)