Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES
To perform routine dental reception duties within the Community and Special Care Dental Services in the Furness and South Lakes locality for North Cumbria Integrated Care Trust.
To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service.
This post will be based at Kendal Dental Centre. The post holder will be required to undertake duties at other Dental Sites in Furness and South Lakes
Main duties of the job
The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, cognitive behaviour therapy ,general dental care under anaesthesia, and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.
Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.
A vacancy has arisen in the Community and Special Care Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 2 Dental Receptionist/Patient Administrator based at Kendal Dental Centre.
The Community and Special Care Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.
The dental service is looking for an enthusiastic operator to assist and compliment the current dental team.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of South Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across South Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualification
Essential
- Secondary level education
- Literacy and Numeracy skills to GCSE level or equivalent
Desirable
- CLAIT certificate or equivalent (should include Word & Excel)
Knowledge & Experiance
Essential
- Experience using Microsoft packages particularly WORD and Excel.
- Experience in a customer facing role
Desirable
- Patient appointment management system: SOEL Health
- Experience of working with the public
- Knowledge of the Special Care & Community Dental Service Pathway and Criteria
- Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system
Skills and Aptitudes
Essential
- General office duties
- IT skills
- Organisational skills
- Good telephone communication skills
- Excellentperson-to-person communication skills and able to use these to communicate effectively with people with compromised physical or mental capacity.
- Empathetic and professional
Desirable
- Knowledge of local Dental and NHS services
- Customer Care Service training.
- Ability to record meeting minutes.
Personal Circumstances
Essential
- Flexible and able to adapt to change Ability to travel to other Dental sites in Cumbria
- Ability to travel to other Dental sites in Cumbria.
Other requirements
Essential
- Professional
- Courteous
- Team Player
Person Specification
Qualification
Essential
- Secondary level education
- Literacy and Numeracy skills to GCSE level or equivalent
Desirable
- CLAIT certificate or equivalent (should include Word & Excel)
Knowledge & Experiance
Essential
- Experience using Microsoft packages particularly WORD and Excel.
- Experience in a customer facing role
Desirable
- Patient appointment management system: SOEL Health
- Experience of working with the public
- Knowledge of the Special Care & Community Dental Service Pathway and Criteria
- Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system
Skills and Aptitudes
Essential
- General office duties
- IT skills
- Organisational skills
- Good telephone communication skills
- Excellentperson-to-person communication skills and able to use these to communicate effectively with people with compromised physical or mental capacity.
- Empathetic and professional
Desirable
- Knowledge of local Dental and NHS services
- Customer Care Service training.
- Ability to record meeting minutes.
Personal Circumstances
Essential
- Flexible and able to adapt to change Ability to travel to other Dental sites in Cumbria
- Ability to travel to other Dental sites in Cumbria.
Other requirements
Essential
- Professional
- Courteous
- Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Dental Department, Out Patients Department Westmorland General Hospital Kendal
Burton Road
Kendal
LA9 7RG
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
