Job summary
Appointments Administrator - Lung Cancer Screening Programme (LCSP)
Band 3
12 months fixed term
There is an exciting opportunity for a fixed term band 3 in the LCS programme. You will be responsible for logging outpatient referrals onto the LCS Patient Administration System, inviting patients to take part in the LCS programme, telephoning patients to arrange an appointment, ensuring that all appointments are booked in accordance within Trust and LCSP timescales and manage administrative tasks associated with appointments booked via the LCS system. You will also book review appointments as requested and monitor patients who cancel appointments and re appoint them.
Main duties of the job
Working with the LCS team to ensure clinic capacity is utilised. Maintain a reserve list of patients that have been cancelled and priority bookings to place as slots become available.
Ensure all documentation is up-to-date and complete. Highlighting gaps to the LCS Navigators.
Plan and prioritise work.
Maintain a list of patients for scheduled follow-up - either in clinic or CT and including list of patients that have been cancelled and priority bookings to place as slots become available.
Sending patient appointment letters and follow up contact with reminders by telephone using the LCS system.
Deal with sensitive and confidential information adhering to both Internal and National guidelines. When taking calls, you may have to provide sensitive, confidential and complex information to patients and/or their carers.
Have a flexible approach to the departments demands, and cover for other colleagues and departments during emergencies, sickness and holidays.
Sending text messages to patients to remind them of upcoming appointments via the STCS system
Dealing with email enquiries
Taking incoming/outgoing calls, picking up voice messages.
Checking patient demographics and making any necessary changes.
Check data extracted from GP surgeries.
Uploading patients to STCS
Create referrals and appointments.
Ordering stationary.
Requesting and returning of patients notes.
Typing (ad hoc letters).
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
- Minimum GCSE qualification in English Language or equivalent.
Desirable
- ECDL
- NVQ3 administration/ customer care or relevant experience.
Knowledge
Essential
- Good working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
Desirable
- Knowledge of NHS systems
- Knowledge of 18 week Referral to Treatment
Experience
Essential
- Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
- Working in a fast paced, busy office environment.
Desirable
- Previous call centre Experience
- Booking appointments using a computer system
Skills and Aptitudes
Essential
- Ability to deal with information sensitively and confidentially.
- Excellent communication skills at all levels. A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
- Ability to work both independently and as part of a team
- Ability to deliver high quality service and maintain a high standard of work
- Ability to work under pressure
Desirable
- Willingness and ability to learn new skills
- Problem solving and ability to multi task.
- Time management skills.
Personal Circumstances
Essential
- Enthusiastic and highly motivated, reliable, team player.
Other requirements
Essential
- Ability to adapt to changing circumstances and priorities
- Flexible approach to working patterns Promote equality and diversity.
- Ability to travel between North Cumbria sites.
Person Specification
Qualifications
Essential
- Minimum GCSE qualification in English Language or equivalent.
Desirable
- ECDL
- NVQ3 administration/ customer care or relevant experience.
Knowledge
Essential
- Good working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
Desirable
- Knowledge of NHS systems
- Knowledge of 18 week Referral to Treatment
Experience
Essential
- Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
- Working in a fast paced, busy office environment.
Desirable
- Previous call centre Experience
- Booking appointments using a computer system
Skills and Aptitudes
Essential
- Ability to deal with information sensitively and confidentially.
- Excellent communication skills at all levels. A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
- Ability to work both independently and as part of a team
- Ability to deliver high quality service and maintain a high standard of work
- Ability to work under pressure
Desirable
- Willingness and ability to learn new skills
- Problem solving and ability to multi task.
- Time management skills.
Personal Circumstances
Essential
- Enthusiastic and highly motivated, reliable, team player.
Other requirements
Essential
- Ability to adapt to changing circumstances and priorities
- Flexible approach to working patterns Promote equality and diversity.
- Ability to travel between North Cumbria sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood, Hensingham
Whitehaven, Cumbria
CA28 8JG
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
