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North Cumbria Integrated Care NHS Foundation Trust

B3 Hub Coordinator (Copeland)

The closing date is 06 November 2025

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Job summary

Step Into a role that makes a difference: Become a Hub Coordinator in our Copeland ICC Team.

Are you good at talking to people? Do you have experience in call handling or customer service? Then this is the role for you. Our Hub Coordinators provide both patients and health professionals with a central point of contact. As a Hub Coordinator, your main duty will be answering phone calls and documenting essential details to ensure the coordination of care for ICC patients. This role offers a fast-paced but supportive environment that is key to helping our patients receive the care they need. No previous NHS experience is required, and our Senior Hub Coordinators will work with you to develop your skills and help you gain new ones in a healthcare environment. The position is based at Celator Moor Health Centre alongside our Copeland Community Nursing and Community Rehabilitation Teams.

Main duties of the job

We are really excited about these appointments because we know the positive difference Hub Coordinators will make--for patients, their families, and the teams you will be working alongside.

The recruitment event will be an excellent opportunity to chat with us, find out more about the role, and see if it's the right fit for you. You'll be able to understand what the role involves and have the chance to promote yourself without the formality of a traditional interview.

As part of the post you will:

  • Answer telephone calls as appropriate following service protocols.
  • Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.
  • Communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations.
  • Prioritise calls requiring immediate attention.
  • Recognise and action needs of callers and GP's requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector.
  • Prepare reports and letters in relation to patient care.
  • Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary.
  • Provide general and administrative support to the team.
  • Arrange and support meetings, take minutes and/or action notes.
  • Collect patient feedback, comments and complaints.
  • Carry out health and safety tasks as directed by the Senior Hub Coordinator.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

  • Being a clinically led organisation
  • Quality and safety at the heart of our Trust
  • A positive patient experience every time
  • A great place to work
  • Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

262-A-25-7429029-D

Job locations

Cleator Moor, Maryport, Workington, Wigton, Carlisle & Penrith.

Cumbria

CA2 7HY


Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person Specification

Qualifications

Essential

  • GCSE (A - C) (9 - 4) in Maths and English or equivalent

Desirable

  • Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
  • Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.

Knowledge & Experience

Essential

  • Demonstrable experience in an administrative role
  • Demonstrable experience of working with electronic management systems
  • Demonstrable experience in the use of Microsoft Office programmes
  • Able to work independently without direct supervision
  • Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
  • Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)

Desirable

  • Experience of health or social care environments
  • Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA

Skills and Aptitudes

Essential

  • Accurate keyboard skills
  • Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
  • To be friendly, tactful, articulate, sympathetic and self-motivated
  • Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
  • Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.

Other Requirements

Essential

  • Act in ways that support equality and value diversity
  • Able to travel independently of public transport
  • Able to work flexibly to meet the needs of the service
  • Able to work 7 days per week 08:00 - 20:00
Person Specification

Qualifications

Essential

  • GCSE (A - C) (9 - 4) in Maths and English or equivalent

Desirable

  • Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
  • Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.

Knowledge & Experience

Essential

  • Demonstrable experience in an administrative role
  • Demonstrable experience of working with electronic management systems
  • Demonstrable experience in the use of Microsoft Office programmes
  • Able to work independently without direct supervision
  • Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
  • Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)

Desirable

  • Experience of health or social care environments
  • Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA

Skills and Aptitudes

Essential

  • Accurate keyboard skills
  • Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
  • To be friendly, tactful, articulate, sympathetic and self-motivated
  • Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
  • Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.

Other Requirements

Essential

  • Act in ways that support equality and value diversity
  • Able to travel independently of public transport
  • Able to work flexibly to meet the needs of the service
  • Able to work 7 days per week 08:00 - 20:00

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cleator Moor, Maryport, Workington, Wigton, Carlisle & Penrith.

Cumbria

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cleator Moor, Maryport, Workington, Wigton, Carlisle & Penrith.

Cumbria

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Hub Coordinator

Tina Peach

Tina.Peach@ncic.nhs.uk

01946853333

Details

Date posted

23 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

262-A-25-7429029-D

Job locations

Cleator Moor, Maryport, Workington, Wigton, Carlisle & Penrith.

Cumbria

CA2 7HY


Supporting documents

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