Administration Assistant
The closing date is 05 November 2025
Job summary
Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the pre-assessment department, assisting the clinical staff with non-clinical duties.
Providing support for clerical and administrative duties to the department and dealing with patient enquiries.
Main duties of the job
- Provide an effective and efficient service for the reception of patients into the Pre-assessment department. Deal with enquiries from patients and relatives, medical staff and the general public.
- Accurately record patients' details and enter on the Patient Administration System as necessary and amend accordingly.
- Ensure all patient admissions and discharges are recorded accurately on PAS in a timely manner.
- Prioritise patient appointments; ensuring patients do not breach the 18 week pathway or the 2 week pathway.
- Ensure all data is completed in a timely manner.
- Cancel appointments as required.
- Liaise with IT department over problems with hardware / software.
- Plan and organise workload, using initiative to prioritise tasks.
- Recognise legality of patient documentation and maintain patient confidentiality at all times.
- Locate patients' hospital notes by use of the case note system. Request or retrieve hospital notes as required. Track medical case notes.
- Monitor and maintain stationery stock levels.
- Make clinic appointments for patients and advise them accordingly.
- Facilitate clinics held within the pre-assessment department; ensuring patients are booked in and out in a timely manner.
- Liaise with ambulance control to arrange transport, advising patients accordingly.
- Provide non-clinical advice to patients and relatives.
- Assist in the management of the reception waiting are, keeping the area tidy.
- Comply with infection prevention and control procedures at all time.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
20 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
262-A-25-7514859
Job locations
West Cumberland Hospital
Homewood Road
Whitehaven
CA28 8JG
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
West Cumberland Hospital
Homewood Road
Whitehaven
CA28 8JG
Employer's website
Employer contact details
For questions about the job, contact:
Supporting documents
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