Job summary
UTC Receptionist, Emergency Care, Penrith Hospital, Penrith
Based at the Urgent Treatment Centre, Penrith; a self-motivated Receptionist/Administrative Assistant is required to join the Emergency Care Team, supporting clinical staff.
Essentially, you will have good IT knowledge and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in a healthcare setting would therefore be desirable, but not essential.
You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm.
You must be able to assist in covering a 7 day a week rota, between 8.00 and 22.00. There may be an occasional need for cross site working at our Keswick UTC site also. Shifts are either 08.00-15.00 or 15.00-22.00.
Currently there is a 19.5 hour post and a 26 hour post on offer.
Main duties of the job
Provide an efficient service for the reception of patients and their relatives and aid in the smooth running of the Urgent Treatment Centre and Scheduled Care Unit. There will be a requirement to assist nursing staff with non-nursing duties, whilst dealing with enquiries from patients, medical staff and the general public.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Person Specification
Qualifications
Essential
- GCSE English Language and Maths (minimum C grade) or equivalent
- NVQ 3 in Customer Care and/or Administration.
Desirable
- Essential IT skills (EITS) or equivalent
Knowledge and Experience
Essential
- Patient confidentiality.
- Equality issues.
- Office/reception employment
- Use of a computer - proven IT skills
- Data input to a high level of accuracy.
Desirable
- Data Protection Act
- Medical terminology.
- Reception duties. Previously worked in a healthcare environment
Skills and Aptitudes
Essential
- Good observation skills.
- Effective communication and interpersonal skills.
- Be able to work under pressure.
- Able to work as part of a team.
- Be able to work on your own.
- Able to make decisions.
Desirable
- Problem solving and ability to multi task
- Time management skills
- Work to tight deadlines in a professional manner
Other Requirements
Essential
- Empathy.
- Motivation.
- Enthusiasm.
- Conflict resolution skills
- To be able to provide shift cover on a rota system.
- Flexible over working hours
- To be able to cover at short notice for colleagues absences.
- Act in ways that support equality and value diversity
Person Specification
Qualifications
Essential
- GCSE English Language and Maths (minimum C grade) or equivalent
- NVQ 3 in Customer Care and/or Administration.
Desirable
- Essential IT skills (EITS) or equivalent
Knowledge and Experience
Essential
- Patient confidentiality.
- Equality issues.
- Office/reception employment
- Use of a computer - proven IT skills
- Data input to a high level of accuracy.
Desirable
- Data Protection Act
- Medical terminology.
- Reception duties. Previously worked in a healthcare environment
Skills and Aptitudes
Essential
- Good observation skills.
- Effective communication and interpersonal skills.
- Be able to work under pressure.
- Able to work as part of a team.
- Be able to work on your own.
- Able to make decisions.
Desirable
- Problem solving and ability to multi task
- Time management skills
- Work to tight deadlines in a professional manner
Other Requirements
Essential
- Empathy.
- Motivation.
- Enthusiasm.
- Conflict resolution skills
- To be able to provide shift cover on a rota system.
- Flexible over working hours
- To be able to cover at short notice for colleagues absences.
- Act in ways that support equality and value diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
