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North Cumbria Integrated Care NHS Foundation Trust

Diabetes & Endocrinology Team Secretary

The closing date is 08 October 2025

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Job summary

POSITION: TEAM SECRETARY BAND 3 WORKING 37.5 HOURS PER WEEK - fixed term for 12 months, with 15 of those hours being permanent.

We are looking for a competent and professional Team Secretary working in Diabetes and Endocrinology, at the Cumberland Infirmary, Carlisle.

As a Team Secretary you will often act as Trust representative for our patients and therefore confidentiality is key at all times. You will provide a high standard of administration support to the Clinician's their teams, interacting with other departments, patients and their visitors.

In order for your application to be successfully processed we will require references from your current and previous employer(s) which must cover a minimum period of three years. Please ensure that the reference section of your application is completed appropriately giving the address, telephone number and work email address of each of your current and previous line manager(s). If this section is not fully completed your application may not be processed.

Main duties of the job

You should be educated to GCSE English Language (minimum C Grade) standard, be trained to RSA level 2 standard and/or an NVQ level 2 in Administration and/or have the equivalent experience, preferably having a medical administration background.

Excellent communication and interpersonal skills are required as well as a positive approach to working in a team.

We are looking for someone with a pleasant, adaptable disposition who can remain calm under pressure and deal with a busy workload efficiently and effectively.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

  • Being a clinically led organisation
  • Quality and safety at the heart of our Trust
  • A positive patient experience every time
  • A great place to work
  • Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

262-A-25-7471652

Job locations

Pillars

Cumberland Infirmary

Carlisle

CA2 7HY


Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

  • Minimum GCSE qualification in English Language or equivalent
  • RSA 111 word processing or equivalent
  • ECDL or equivalent
  • Audiotyping

Knowledge and Experience

Essential

  • Extensive secretarial skills and competencies
  • Ability to work within a range of settings with a wide range of Trust personnel
  • Knowledge of Microsoft applications and internet
  • Thorough knowledge and understanding of all secretarial and office management duties
  • Ability to take minutes of meetings
  • Understanding of confidentiality issues
  • Knowledge of medical terminology

Desirable

  • Experience of working within a health setting

Skills & Aptitudes

Essential

  • Excellent communication skills - verbal and written
  • Very accurate audio typing/word processing skills
  • Ability to work as part of a team and also alone
  • Excellent organisational skills
  • Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances
  • Experience of dealing with difficult and/or distressed patients and containing anxiety
  • Ability to work on own initiative and under pressure
  • Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion
  • Needs to be able to respond to unpredictable work patterns
  • Able to prioritise workload
  • Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines

Other Requirements

Essential

  • Act in ways that support equality and value diversity (Level 1)
  • Flexible view on working hours
Person Specification

Qualifications

Essential

  • Minimum GCSE qualification in English Language or equivalent
  • RSA 111 word processing or equivalent
  • ECDL or equivalent
  • Audiotyping

Knowledge and Experience

Essential

  • Extensive secretarial skills and competencies
  • Ability to work within a range of settings with a wide range of Trust personnel
  • Knowledge of Microsoft applications and internet
  • Thorough knowledge and understanding of all secretarial and office management duties
  • Ability to take minutes of meetings
  • Understanding of confidentiality issues
  • Knowledge of medical terminology

Desirable

  • Experience of working within a health setting

Skills & Aptitudes

Essential

  • Excellent communication skills - verbal and written
  • Very accurate audio typing/word processing skills
  • Ability to work as part of a team and also alone
  • Excellent organisational skills
  • Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances
  • Experience of dealing with difficult and/or distressed patients and containing anxiety
  • Ability to work on own initiative and under pressure
  • Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion
  • Needs to be able to respond to unpredictable work patterns
  • Able to prioritise workload
  • Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines

Other Requirements

Essential

  • Act in ways that support equality and value diversity (Level 1)
  • Flexible view on working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Pillars

Cumberland Infirmary

Carlisle

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Pillars

Cumberland Infirmary

Carlisle

CA2 7HY


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Diabetes Team Lead

Lucy Davis

lucy.davis@ncic.nhs.uk

07717542631

Details

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

262-A-25-7471652

Job locations

Pillars

Cumberland Infirmary

Carlisle

CA2 7HY


Supporting documents

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