North Cumbria Integrated Care NHS Foundation Trust

Patient Pathway Coordinator *Internal applicants only*

The closing date is 08 October 2025

Apply for this job

Job summary

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Patient Pathway Coordinator Band 4 Fixed Term Until end of April 2026 - 26 hours - Maternity Cover

An exciting opportunity has arisen to for a member to join the Patient Access Team as a Patient Pathway Co-ordinator for the Trust until the end of April 2026 to cover a period of Maternity. We are a small dedicated and friendly team based at Maglona House, Carlisle. These roles will be to track patient pathways by providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to services of the Trust and that patients wait no longer than the maximum waiting time standards for health care. You will liaise with clinical staff, medical secretaries, General Practitioners and clinical support staff to ensure equity of access and adherence to pathway target times for patients.

This post will be based at Maglona House, Kingstown Estate, Carlisle.

Main duties of the job

The key responsibilities of the roles are:

  • Facilitate the management of the RTT PTLs for any given specialty or specialities, ensuring the integrity of the pathway information as shown on PAS system.
  • Ensure all pathways are updated and investigate queries in a timely and accurate manner.
  • Highlight, to appropriate clinical and administrative staff, patients who require expedition or additional investigation due to anomalies in their pathways. Escalate issues to the Manager when issues are unresolved.
  • Where necessary, review patient case notes, highlighting omissions or anomalies to appropriate clinical and secretarial staff. Escalate issues to Manager when issues are unresolved.
  • Ensure that policies, protocols and pathways outlined in the Trust waiting list policy document are adhered to within the appropriate specialty and variances reported.
  • Establish good levels of communication and liaison with other Trust staff:
  • Act as a point of contact with clinicians, administrative staff and patients on RTT pathway issues, ensuring that communications are effective in resolution of issues

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per Annum Pro Rata

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

262-A-25-7460998

Job locations

Maglona House

68 Kingstown Industrial Estate

Carlisle

CA3 0HA


Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualitifications

Essential

  • 5 GSCEs including English and Maths or equivalent
  • Diploma in administration or equivalent.
  • ECDL or equivalent

Experience

Essential

  • Recent office employment, including software application, data manipulation and analysis
  • Customer service

Desirable

  • NHS employment
  • List management

Knowledge

Essential

  • Microsoft Office
  • Statistical analysis methodology
  • Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace

Desirable

  • Medical Terminology
  • Patient Administration Systems
  • RTT database
  • Theatre scheduling system

Skills & aptitudes

Essential

  • Excellent communication skills both written and verbal
  • Able to use initiative appropriately within a team environment
  • Ability to work without direct supervision
  • Ability to organise and prioritise workload
  • Ability to work to deadlines
  • Problem solving skills

Other Requirements

Essential

  • Meticulous
  • Flexible approach to working hours
Person Specification

Qualitifications

Essential

  • 5 GSCEs including English and Maths or equivalent
  • Diploma in administration or equivalent.
  • ECDL or equivalent

Experience

Essential

  • Recent office employment, including software application, data manipulation and analysis
  • Customer service

Desirable

  • NHS employment
  • List management

Knowledge

Essential

  • Microsoft Office
  • Statistical analysis methodology
  • Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace

Desirable

  • Medical Terminology
  • Patient Administration Systems
  • RTT database
  • Theatre scheduling system

Skills & aptitudes

Essential

  • Excellent communication skills both written and verbal
  • Able to use initiative appropriately within a team environment
  • Ability to work without direct supervision
  • Ability to organise and prioritise workload
  • Ability to work to deadlines
  • Problem solving skills

Other Requirements

Essential

  • Meticulous
  • Flexible approach to working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Maglona House

68 Kingstown Industrial Estate

Carlisle

CA3 0HA


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Maglona House

68 Kingstown Industrial Estate

Carlisle

CA3 0HA


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Data Quality and Patient Access Team Lead

Emma Dickson

Emma.Dickson@ncic.nhs.uk

01228603997

Details

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per Annum Pro Rata

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

262-A-25-7460998

Job locations

Maglona House

68 Kingstown Industrial Estate

Carlisle

CA3 0HA


Supporting documents

Privacy notice

North Cumbria Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)