Job summary
The Child Health Information services (CHIS) Officer plays a key role in the Child Health function supporting the delivery of a high quality service to customers, in line with the Child Health Service Specification and the national Commissioning Intelligence Framework.
To ensure that an electronic child health record is accurate and updated using RiO by processing data/test results and information and associated data are managed, stored in accordance with Trust and Child Health standard procedures and health record policies. To access, retrieve, assess and arrange for the secure (electronic and manual) transfer of information when requested.
The opening hours for the Child Health Information System Service (CHIS) is: Monday to Friday 8.30 - 5pm.
Be fully conversant with and adhere to all work related polices, procedure and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisational Information Governance standards.
Adhere to all Trust requirements relating to behaviours and professional conduct at work.
Main duties of the job
1. Using Access RIO child health records system, enter data and process records, print lists / letters/ email and generate basic RiO reports, retrieve and manage information such as scanning records i.e. movements in and out and updating schools and other lists
2. Input data onto RiO from external/internal sources both paper based and electronic i.e. new births, scanning Notification of Birth additional details / Medical Examinations / Screening and Immunisation data and work to the daily rota, following processes for deaths to ensure all communication is halted.
3. To process data and information in relation to children's records and associated data/tests.
4. Share information / data / records both internally within the NHS Trust and with external sources as appropriate adhering to information governance/ management guidelines.
5. To deal competently with queries from users and other agencies relating to key tasks in a professional and efficient manner, some of which will require analysis. To deal with phone calls and emails as well as the generic inbox in an efficient, timely and professional manner.
6. To prioritise workload on a day to day basis, liaising with other team members to ensure continuity of service at all times.
7. To undertake other duties at the request of the Team Leader / Manager which are commensurate with the role including covering absence.
8. Formats reports to a high standard.
9.Ensures incoming and outgoing post is processed promptly.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- Good basic education to include Maths and English.
Desirable
- NVQ Level 2 qualification or equivalent level of knowledge and experience
Knowledge and Experience
Essential
- Knowledge of data, records and input procedures acquired through on the job training
- Experience and good working knowledge of Information and Office Systems.
- Evidence of administration knowledge and skills
- Experience of working in a team
- Experience of working in an office environment
Desirable
- Knowledge of the Trust Values
Skills and Aptitudes
Essential
- Understanding of confidentiality issues/Data Protection
- Excellent communication and interpersonal skills
- Advanced Keyboard Skills
- IT skills
- Good organisational skills
- Good verbal and written communication skills
- Ability to produce good quality data
- Ability to prioritise workload
- Self-motivated and able to work both independently and as part of a team
- Ability to stay calm when under pressure
- Responsible and caring attitude with a calm and patient manner
- Ability to be adaptable and flexible
- Reliable
- Good time keeping
- Willingness to provide cover for other admin staff when the occasion arises
- Drive, enthusiasm, commitment and resourcefulness
- Team player
Desirable
- Ability to interpret and understand health related terms
Personal Circumstances
Essential
- Ability to undertake training on department systems as required
Other requirements
Essential
- Act in ways that support equality and value diversity
Person Specification
Qualifications
Essential
- Good basic education to include Maths and English.
Desirable
- NVQ Level 2 qualification or equivalent level of knowledge and experience
Knowledge and Experience
Essential
- Knowledge of data, records and input procedures acquired through on the job training
- Experience and good working knowledge of Information and Office Systems.
- Evidence of administration knowledge and skills
- Experience of working in a team
- Experience of working in an office environment
Desirable
- Knowledge of the Trust Values
Skills and Aptitudes
Essential
- Understanding of confidentiality issues/Data Protection
- Excellent communication and interpersonal skills
- Advanced Keyboard Skills
- IT skills
- Good organisational skills
- Good verbal and written communication skills
- Ability to produce good quality data
- Ability to prioritise workload
- Self-motivated and able to work both independently and as part of a team
- Ability to stay calm when under pressure
- Responsible and caring attitude with a calm and patient manner
- Ability to be adaptable and flexible
- Reliable
- Good time keeping
- Willingness to provide cover for other admin staff when the occasion arises
- Drive, enthusiasm, commitment and resourcefulness
- Team player
Desirable
- Ability to interpret and understand health related terms
Personal Circumstances
Essential
- Ability to undertake training on department systems as required
Other requirements
Essential
- Act in ways that support equality and value diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
