Job summary
The Quality Matron will ensure the highest standard of safe clinical care through the provision of effective leadership and management of clinical staff. S/he will ensure learning is embedded across the Trust, provide a visible, accessible and authoritative presence in the hospital environment. Ensure that patients and their families and members of the multidisciplinary team can gain appropriate assistance, advice and support. The Quality Matron will respond to enquiries from relatives/carers and other organisations and services, and deal with concerns and actively problem-solve to improve the patient experience, investigate and respond to incidents and complaints within target timescales.
They will take shared responsibility with the Collaborative team for Clinical Governance. The Quality Matron will support research and development as required, facilitating an evidence based culture and will be responsible in conjunction with Collaborative lead nurses, Lead Matrons, Deputy Chief Nurse (operations), Deputy Chief Nurse (Governance) & Executive Chief Nurse for the implementation of the nursing and midwifery strategy.
Main duties of the job
Provide professional and clinical leadership to a group of wards and departments, including provision of supportive advice and to understand the activity associated with patient care.
Take responsibility for various components of the Clinical Governance agenda.
continued development and re-organisation of services emphasising a patient focused approach utilising pathways of care.
Be responsible for all registered and unregistered staff, including bank and agency, in your area of responsibility.
Be professionally responsible for the delivery of a high quality safe service for patients and carers.
Advise on and actively contribute to the achievement of national and local performance targets within area.
Work with partner organisations and advise on service developments that affect patient care.
Act as a role model for all ward and departmental teams and to encourage the recruitment and retention of staff.
Facilitate the development of clinical practice by providing clinical and nursing leadership.
Co-ordinate and chair meetings with patients/relatives/complainants who are emotionally upset, angry, aggressive and potentially abusive. Acting as a mediator to resolve potential complaints helping to resolve issues/concerns negotiating and implementing action plans.
Provide leadership creating a culture of continuous improvement and excellence
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- 1st Level live NMC (RGN/RN (A)) / HCPC equivalent
- Professional knowledge acquired through degree level study; supplemented by post graduate diploma specialist training
- Substantive experience in a senior nursing position
- PP126/127 or equivalent teaching/assessing D32/33 qualification
- Evidence of CPD
Desirable
- Leadership Training
- Further specialist professional training to Masters equivalent level
Knowledge and Experience
Essential
- Knowledge through in-depth experience/clinical experience in a relevant speciality
- Thorough understanding of contemporary nursing issues
- Thorough understanding of PSIRF
- Successful track record of managing incidents and complaints and developing systems to support learning
- Ability to deal with complex strategic and operational interdependencies
- Relevant senior management experience and supporting executive directors in the delivery of organisational goals
- Sound practical understanding of leadership styles
Desirable
- Knowledge and experience of Information Governance
Skills and Aptitudes
Essential
- Excellent interpersonal skills and ability to form positive working relationships at all levels
- Ability and confidence to communicate across many channels and formats.
- Highly developed presentation and facilitation skills
- Well-developed collaboration and stakeholder-building skills
- Flexibility - the post holder will be required to work outside core hours
- Ability to demonstrate and generate commitment to patient experience, public involvement and equality and diversity
- Determined and self-motivated
- Ability to develop and implement a range of engagement tools and techniques to capture patient experience
- Ability to deal compassionately with patients, families and carers and deal with complaints against staff members
- Evidence of change management experience in ward/department or clinical specialty oEvidence of proven practice development
- Evidence, knowledge and demonstration of maintaining effective clinical governance strategy
- Knowledge of primary care
- Evidence of innovation in practice
- Thorough understanding of expanded roles/professional practice issues
- Understanding of national political and professional agenda and ability to apply this to clinical areas
- Ability to communicate complex issues relating to patients' experiences to Board, Chief Executive and Divisional Directors and challenge current service provision
- Skills in effective influencing/persuasion
- Tenacious - persistent in achieving results even where there may be setbacks
- Able to work as part of a team
- Ability to communicate effectively to external audiences and represent the Trust within the community
Personal Circumstances
Essential
- Ability to work flexibly to cover the needs of the service - cover evenings, weekends and bank holidays.
- Ability to work across sites as part of the role.
Person Specification
Qualifications
Essential
- 1st Level live NMC (RGN/RN (A)) / HCPC equivalent
- Professional knowledge acquired through degree level study; supplemented by post graduate diploma specialist training
- Substantive experience in a senior nursing position
- PP126/127 or equivalent teaching/assessing D32/33 qualification
- Evidence of CPD
Desirable
- Leadership Training
- Further specialist professional training to Masters equivalent level
Knowledge and Experience
Essential
- Knowledge through in-depth experience/clinical experience in a relevant speciality
- Thorough understanding of contemporary nursing issues
- Thorough understanding of PSIRF
- Successful track record of managing incidents and complaints and developing systems to support learning
- Ability to deal with complex strategic and operational interdependencies
- Relevant senior management experience and supporting executive directors in the delivery of organisational goals
- Sound practical understanding of leadership styles
Desirable
- Knowledge and experience of Information Governance
Skills and Aptitudes
Essential
- Excellent interpersonal skills and ability to form positive working relationships at all levels
- Ability and confidence to communicate across many channels and formats.
- Highly developed presentation and facilitation skills
- Well-developed collaboration and stakeholder-building skills
- Flexibility - the post holder will be required to work outside core hours
- Ability to demonstrate and generate commitment to patient experience, public involvement and equality and diversity
- Determined and self-motivated
- Ability to develop and implement a range of engagement tools and techniques to capture patient experience
- Ability to deal compassionately with patients, families and carers and deal with complaints against staff members
- Evidence of change management experience in ward/department or clinical specialty oEvidence of proven practice development
- Evidence, knowledge and demonstration of maintaining effective clinical governance strategy
- Knowledge of primary care
- Evidence of innovation in practice
- Thorough understanding of expanded roles/professional practice issues
- Understanding of national political and professional agenda and ability to apply this to clinical areas
- Ability to communicate complex issues relating to patients' experiences to Board, Chief Executive and Divisional Directors and challenge current service provision
- Skills in effective influencing/persuasion
- Tenacious - persistent in achieving results even where there may be setbacks
- Able to work as part of a team
- Ability to communicate effectively to external audiences and represent the Trust within the community
Personal Circumstances
Essential
- Ability to work flexibly to cover the needs of the service - cover evenings, weekends and bank holidays.
- Ability to work across sites as part of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
