Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
26.25 hours per week available (part time, office hrs)
Working within Keswick & Solway GP practices and working closely with the wider ICC team, the Senior Living Well Coach (SLWC) will work within the Wellbeing Service to identify and provide assessment for individuals with Long Term Conditions (LTCs) and associated psycho-social needs. The wider aim of the Wellbeing Service is to engage patients who experience such difficulties by supporting them to set personalised goals and find/access services and resources that best suit their needs and circumstances.
The Senior LWC will have skills in motivational interviewing and appropriate psychological care skills in line with core frameworks, including Cognitive Behavioural Therapy CBT, acceptance & commitment therapy (ACT), and mindfulness. Training and on-going clinical supervision will be provided by the Physical Health and Rehabilitation Psychology Department, within the North Cumbria Integrated Care NHS Foundation Trust (NCIC).
The Senior LWC will supervise a team of Living Well Coaches and will coordinate holistic assessments of need. This will include use of identified clinical assessment tools in order to facilitate effective, patient centred care planning and make onward referrals where appropriate. The LWC will work closely with the Community Teams as part of a multi-disciplinary team (MDT) approach to care planning and provision.
Main duties of the job
The ICC practices have identified that the management of patients with 'non-medical' and low level psycho-social needs present a significant call on GPs' time and, in many cases, the needs of such patients can be better met by another service, or by a coordinated approach to care which accesses multiple services. GPs recognise that they are not always in the best position to provide a holistic assessment of need, in order to develop a comprehensive Care Plan, which includes goal setting and review. The Role of the Wellbeing Service will be to support the "non-medical" and psycho-social needs of the individual patient. The basic criteria for access to the wellbeing includes patients who experience the effects of Long Term Health Conditions (including Frailty) and associated psycho-social difficulties.
Requests to access the Wellbeing Service will be made mainly from within practices but also by other members of the ICC team through the ICC Hub. GPs, practice staff or members of the ICC team identify patients who would benefit from the service and make a request via identified referral routes.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- A qualification in Health / Social Care or an accredited award such as NVQ Level 3 or prior work experience of similar work (Specifically, working with complex needs)
- Care Certificate or the willingness and ability to undertake (applicable for all non-registered support workers that provide health care)
Experience
Essential
- Experience of working within a team
- Experience of organising own day to day work and adjusting priorities in response to changing needs or needs of others
- Experience of lone working and/or understanding of risks associated with this
- Previous experience of working as a Living Well Coach
- Experience of working in a health or social care setting
- Experience of delivering person centred care plans
Desirable
- Management/Supervision Experience
Knowledge
Essential
- Understanding of the needs of vulnerable people.
- Able to recognise where individuals might be at risk and take appropriate action
- Knowledge of Health & Safety procedures and practices to be considered when working with clients and cares in a variety of settings.
- Core competencies in use of MS office and in data entry as there will be a need to enter into, GP Practice systems, including creating, updating, and amending, care plans and assessments
- An understanding of and commitment to policies in relation to Equal Opportunity, Customer Care and service delivery and data sharing, and the ability to implement these policies in the workplace.
- Experience of using EMIS
- Experience of auditing frameworks and patient flow management systems.
- Working knowledge of the range of psychological and physical health problems that affect adults.
- Working knowledge of relevant legislation such as safeguarding, vulnerable adults and mental capacity and how these impact on casework.
- An understanding of the resources available in the locality to help and support both individuals and their carers or where this information can be found
Skills & Aptitudes
Essential
- Experience of dealing with people, demonstrating the ability to communicate effectively and empathetically, to instil confidence in people.
- Have an empathetic approach and able to form strong and trusting relationships with individuals
- Ability to coordinate and good organisation skills (which will ensure good support patients and their carers)
- Working to strict deadlines (which will be needed to communicate quickly and effectively with all health and social care providers).
- Ability to be self-motivating, energetic, creative, comfortable with uncertainty and working in a changing and developing environment.
- Ability to develop and maintain excellent working partnerships (this will ensure good communication with GPs and practice staff, with acute and community health staff, social care staff, external agencies and service providers in order to provide the best support to patients).
- Constructive, able to build upon positive rather than being critical
- Ability to accept and use supervision appropriately and effectively
- Ability to work flexibly and creatively, planning and problem solving to meet the individual needs of patients and their carers.
- Ability to motivate people (which will be needed to motivate people to adopt a self-management approach to managing Long Term Conditions (including Frailty)
- Ability to make judgements involving a range of facts, in situations which require analysis or comparison of a range of options.
- Ability to report back to senior colleagues regarding observations / findings and any action taken.
- Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of patients and carers views.
- Ability to work within data governance rules and guidelines, ensuring appropriate consents are obtained at all times.
- Ability to Communicating with people and carers who may have varying degrees of communication difficulties (e.g. dementia, hearing impairment, etc.) to ensure that empathy, tact and sensitivity are always exercised.
- Ability to recognise and operate within the scope of practice and competencies, as set out in the above, and escalate appropriately if in doubt.
Desirable
- An understanding of health and social care terminology.
Personal Circumstances
Essential
- Willingness and ability to travel independently across ICC footprints (i.e. both ICCs)
- Willingness to work flexibly (occasional earlier start or later finish as service requires)
Other Requirements
Essential
- Commitment to continuing personal and professional development
Person Specification
Qualifications
Essential
- A qualification in Health / Social Care or an accredited award such as NVQ Level 3 or prior work experience of similar work (Specifically, working with complex needs)
- Care Certificate or the willingness and ability to undertake (applicable for all non-registered support workers that provide health care)
Experience
Essential
- Experience of working within a team
- Experience of organising own day to day work and adjusting priorities in response to changing needs or needs of others
- Experience of lone working and/or understanding of risks associated with this
- Previous experience of working as a Living Well Coach
- Experience of working in a health or social care setting
- Experience of delivering person centred care plans
Desirable
- Management/Supervision Experience
Knowledge
Essential
- Understanding of the needs of vulnerable people.
- Able to recognise where individuals might be at risk and take appropriate action
- Knowledge of Health & Safety procedures and practices to be considered when working with clients and cares in a variety of settings.
- Core competencies in use of MS office and in data entry as there will be a need to enter into, GP Practice systems, including creating, updating, and amending, care plans and assessments
- An understanding of and commitment to policies in relation to Equal Opportunity, Customer Care and service delivery and data sharing, and the ability to implement these policies in the workplace.
- Experience of using EMIS
- Experience of auditing frameworks and patient flow management systems.
- Working knowledge of the range of psychological and physical health problems that affect adults.
- Working knowledge of relevant legislation such as safeguarding, vulnerable adults and mental capacity and how these impact on casework.
- An understanding of the resources available in the locality to help and support both individuals and their carers or where this information can be found
Skills & Aptitudes
Essential
- Experience of dealing with people, demonstrating the ability to communicate effectively and empathetically, to instil confidence in people.
- Have an empathetic approach and able to form strong and trusting relationships with individuals
- Ability to coordinate and good organisation skills (which will ensure good support patients and their carers)
- Working to strict deadlines (which will be needed to communicate quickly and effectively with all health and social care providers).
- Ability to be self-motivating, energetic, creative, comfortable with uncertainty and working in a changing and developing environment.
- Ability to develop and maintain excellent working partnerships (this will ensure good communication with GPs and practice staff, with acute and community health staff, social care staff, external agencies and service providers in order to provide the best support to patients).
- Constructive, able to build upon positive rather than being critical
- Ability to accept and use supervision appropriately and effectively
- Ability to work flexibly and creatively, planning and problem solving to meet the individual needs of patients and their carers.
- Ability to motivate people (which will be needed to motivate people to adopt a self-management approach to managing Long Term Conditions (including Frailty)
- Ability to make judgements involving a range of facts, in situations which require analysis or comparison of a range of options.
- Ability to report back to senior colleagues regarding observations / findings and any action taken.
- Ensuring accuracy and demonstrating non-judgemental and objective work practice and consideration of patients and carers views.
- Ability to work within data governance rules and guidelines, ensuring appropriate consents are obtained at all times.
- Ability to Communicating with people and carers who may have varying degrees of communication difficulties (e.g. dementia, hearing impairment, etc.) to ensure that empathy, tact and sensitivity are always exercised.
- Ability to recognise and operate within the scope of practice and competencies, as set out in the above, and escalate appropriately if in doubt.
Desirable
- An understanding of health and social care terminology.
Personal Circumstances
Essential
- Willingness and ability to travel independently across ICC footprints (i.e. both ICCs)
- Willingness to work flexibly (occasional earlier start or later finish as service requires)
Other Requirements
Essential
- Commitment to continuing personal and professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
